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Customer Experience Manager Sr

hace 2 meses

Xico, México Nex A tiempo completo

Job Summary:

Nex is seeking a highly skilled Customer Experience Manager Sr to lead the development and implementation of customer-centric strategies across the Americas region. This role will be responsible for building and managing a high-performing Customer Experience Team in Mexico City, supporting all customer segments, including Preferred and Regular customers.

Key Responsibilities:

  • Develop and execute customer experience strategies to drive business growth and customer satisfaction.
  • Lead a team of Customer Experience Team Leaders, Supervisors, and Trainers to optimize customer service and experience.
  • Collaborate with cross-functional teams to achieve win-win outcomes between customer needs and company targets.
  • Set and achieve yearly targets and development discussions with the Customer Service Team Leaders and Customer Experience Managers.
  • Report to the Sr. Manager, Customer Experience, Americas.

Requirements:

  • Superior education degree (Bachelor's or Master's).
  • Expert-level experience in customer experience management.
  • Strong business acumen and leadership skills.
  • Excellent communication and interpersonal skills.

Industry: Chemical Products