Empleos actuales relacionados con Customer Experience Manager - Xico, México - Nex

  • Customer Experience Manager

    hace 3 semanas

    Xico, México Hewlett Packard A tiempo completo

    Job Title: Customer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our customer-facing team, you will be responsible for designing and managing customized customer experiences and briefings to be presented in our customer welcome center.Key Responsibilities:Partner with cross-functional...

  • Customer Experience Manager, Senior

    hace 2 semanas

    Xico, México Infor A tiempo completo

    Job SummaryThe Senior Customer Experience Manager will be responsible for building and maintaining strong relationships with customers to drive business growth and customer satisfaction. This role will involve leading customer account teams, developing and executing success plans, and providing exceptional customer service.Key ResponsibilitiesLead customer...

  • Customer Experience Manager

    hace 3 semanas

    Xico, México Cisco Systems A tiempo completo

    Job Title: Customer Experience ManagerAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Cisco Systems. As a key member of our customer success organization, you will play a pivotal role in driving the successful adoption and utilization of our technologies and services within our customer organizations, leading to...

  • Customer Experience Manager

    hace 3 semanas

    Xico, México Tbwa ChiatDay Inc A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Manager. As a key member of our organization, you will be responsible for ensuring the development, engagement, and performance of our internal customer service team.Key ResponsibilitiesEnsure the development, engagement, and performance of...

  • Customer Experience Transformation Manager

    hace 6 días

    Xico, México Uber A tiempo completo

    About the RoleThe Mobility Earner Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types.Main Responsibilities:Ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind.Help to define and...

  • Customer Experience Manager

    hace 3 semanas

    Xico, México Ttec A tiempo completo

    As a Customer Experience Manager at TTEC, you will be responsible for leading a team of managers to deliver exceptional customer experiences. You will work closely with the Director, Service Delivery, to ensure that all key success metrics are met, including customer satisfaction, service level, and quality goals. You will also be responsible for mentoring...

  • Customer Experience Program Manager

    hace 3 semanas

    Xico, México Uber A tiempo completo

    About the RoleWe are seeking a seasoned Customer Experience Program Manager to lead our Delivery Customer Experience Program in Latin America. As a key member of our team, you will play a pivotal role in shaping and executing strategic initiatives that enhance customer satisfaction and drive operational excellence.Your ResponsibilitiesManage complex...

  • Customer Experience Manager

    hace 2 semanas

    Xico, México Lyft A tiempo completo

    At Lyft, our mission is to provide exceptional transportation experiences. To achieve this, we rely on our team members to drive outstanding customer outcomes. The Support Escalations Team Lead plays a crucial role in ensuring their team consistently meets its goals.This role involves leading and managing a team, providing strategic direction, ongoing...

  • Customer Experience Senior Manager Food Delivery

    hace 3 semanas

    Xico, México Didi Global A tiempo completo

    Job Title: Customer Experience Senior Manager Food DeliveryAt Didi Global, we are seeking a highly skilled and experienced Customer Experience Senior Manager to lead our food delivery CX strategy and operations. As a key member of our team, you will be responsible for creating exceptional customer experiences, elevating our services, and championing a...

  • Customer Experience Account Manager

    hace 2 semanas

    Xico, México Gates Corporation A tiempo completo

    At Gates Corporation, we're seeking a talented Customer Experience Account Manager to join our North American Center of Commercial Excellence. As a key member of our team, you'll be responsible for supporting large OEM customers in the US, ensuring they receive the best service possible through timely order processing and coordination with other...

  • Customer Experience Manager

    hace 2 semanas

    Xico, México Amex A tiempo completo

    **Empower Customer Success**At American Express, we're committed to delivering exceptional customer experiences. As a Pod Leader - Customer Engagement, you'll play a vital role in driving customer satisfaction and loyalty. Your expertise will help our Customer Care Professionals (CCPs) deliver world-class service to our card members around the globe.**Your...

  • Customer Experience Delivery Manager

    hace 2 semanas

    Xico, México Gsk A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Experience Delivery Manager to lead the design, implementation, and ongoing analysis & optimisation of agreed brands across selected Emerging Market Countries.Key ResponsibilitiesSupport the execution of omnichannel integrated campaigns for priority market/brands in a timely manner, with clear customer...

  • Customer Experience Consultant

    hace 3 semanas

    Xico, México Zendesk A tiempo completo

    Job DescriptionOur Professional Services team at Zendesk advises and guides our enterprise customers as they map their business needs to our platform. We are the experts who help our customers get the most out of our software.We are looking for a Customer Experience Consultant to join our team. As a Consultant, you will be responsible for driving the design...

  • Customer Experience Manager

    hace 3 semanas

    Xico, México Hewlett Packard A tiempo completo

    **Key Responsibilities:**- Develop and execute customized customer experiences and briefings for our welcome center.- Collaborate with stakeholders to identify and organize presentations and discussion leaders for complex briefings.- Manage briefings for strategic accounts, large revenue deals, and major relationship opportunities.- Provide active management...

  • Customer Experience Associate

    hace 3 semanas

    Xico, México Osmind A tiempo completo

    Join Our Team as a Customer Experience AssociateOsmind is a pioneering platform for clinicians and researchers working to develop innovative mental health treatments. Our mission is to accelerate new science and improve access to care for patients worldwide.Our OpportunityWe are seeking a highly motivated Customer Experience Associate to join our growing CX...

  • Customer Experience Assurance Supervisor

    hace 3 semanas

    Xico, México Opentable A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Experience Assurance Supervisor to join our team at OpenTable. As a key member of our Quality Assurance team, you will be responsible for managing a team of CX Assurance Specialists, ensuring they meet their goal of driving positive customer experiences throughout OpenTable.Key...

  • Senior Product Manager, Customer Experience, Consumables

    hace 3 semanas

    Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the RoleWe are seeking a Senior Product Manager to lead efforts in shaping, defining, and developing Customer Experience features that make Amazon the destination for shopping across Consumables verticals.Key ResponsibilitiesDefine a clear vision and roadmap for CX features in coordination with our tech partners.Partner and influence cross-functionally...

  • Customer Experience Director

    hace 2 semanas

    Xico, México Tesla A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Tesla. As a seasoned retail veteran and charismatic leader, you will be responsible for collaborating with your Store leader to lead the recruitment, training, and development of a dynamic store team.Key ResponsibilitiesCollaborate with Store leader to lead the...

  • Customer Success Manager

    hace 3 semanas

    Xico, México Cisco Systems A tiempo completo

    Job Title: Customer Success ManagerAt Cisco Systems, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Experience organization, you will play a critical role in helping our customers achieve their business and technical goals.Key Responsibilities:Drive software utilization and value realization, leading...

  • Customer Experience Strategist

    hace 3 semanas

    Xico, México Citi A tiempo completo

    Job Title: Customer Experience StrategistThe Customer Experience Strategist is a key role in our organization, responsible for developing and implementing strategies to enhance customer experience across various touchpoints. This role requires a deep understanding of customer behavior, preferences, and pain points, as well as the ability to analyze data and...

Customer Experience Manager

hace 2 meses

Xico, México Nex A tiempo completo

Job Summary: We are seeking a highly skilled Customer Experience Manager to join our team at Nex in Mexico City. As a key member of our Customer Experience Team, you will be responsible for building and managing a team that provides exceptional customer service to our Preferred and Regular customers in the Americas.

Key Responsibilities:

  • Build and collaborate on a team structure in Mexico City that will support all Customer Experience in the Americas for Preferred and Regular customer segments, as well as Order Intake for all customers in the Americas.
  • Lead and support the proactive activities of the teams, ensuring a high level of customer satisfaction and loyalty.
  • Network with other functions to achieve win-win between customer needs and company targets.
  • Develop and implement strategies to improve customer experience and service quality.
  • Manage and develop a team of Customer Experience Team Leaders, Supervisors, and Trainers to optimize customer service and experience.
  • Collaborate with other departments to ensure alignment and effective communication.
  • Provide professional knowledge of building customer service and customer experience teams that support all countries in the Americas.

Requirements:

  • Superior education degree (Bachelor's or Master's).
  • Minimum 5 years of experience in a management role, preferably in customer service or experience.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Fluency in English (written and spoken).

About Nex: Nex is a leading company in the chemical industry, committed to providing exceptional customer service and experience to our customers. We are a dynamic and growing organization that values innovation, teamwork, and customer satisfaction.