Customer Experience Analyst
hace 4 semanas
About the Role:
We are seeking a highly skilled Customer Experience Analyst to join our team at Damco Spain SL. As a key member of our operations team, you will be responsible for delivering exceptional client support in a fast-paced and dynamic environment.
Key Responsibilities:
- Triage and assignment of workflows to ensure seamless client onboarding and support
- Booking services for special clients to ensure timely and efficient delivery
- Onboarding and reporting clients with our company's tools to ensure effective communication and collaboration
- FOLLOW UP WITH CLIENTS WITH DEMURRAGE CONTAINERS to prevent delays and ensure timely resolution
- Contingency notifications to ensure timely communication and resolution
- Agent view and release services to ensure efficient and effective support
Requirements:
- Academic Background: Bachelor's degree in business, logistics, or related field
- Years of Experience: 1 year of experience in logistics
- Software: Intermediate-level proficiency in ERP and Excel, including pivot tables and formulas
- Technical Skills: Ability to handle high-intensity work environments and adapt to changing priorities
- English Level: B1
Competencies:
- Multitasking
- Strong sense of urgency
- Customer-centricity
- Excellent verbal and written communication skills
- Strong problem-solving and persuasion skills
- Agility
- Stakeholder management
What We Offer:
At Damco Spain SL, we offer a dynamic and supportive work environment that fosters growth and development. We are committed to fostering a culture of fairness, respect, responsibility, and care for our business and customers. We are an equal opportunities employer and welcome applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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