Customer Experience Ambassador

hace 12 horas


Ciudad de México, Ciudad de México American Express A tiempo completo
About the Role

We're seeking a skilled Customer Experience Ambassador to join our team. As a key member of our customer care team, you'll be responsible for delivering exceptional service to our clients.

Job Description

The Customer Experience Ambassador will play a critical role in ensuring that our customers receive the highest level of service possible. This includes handling customer inquiries, resolving issues, and providing solutions to meet their needs.

In this role, you'll have the opportunity to work with a diverse range of customers, each with unique needs and expectations. You'll need to be able to listen actively, understand their concerns, and provide personalized solutions that meet their needs.

Key Responsibilities
  • Provide exceptional customer service through phone, email, and chat support.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Develop and implement effective solutions to meet customer needs.
  • Maintain accurate records of customer interactions and transactions.
Requirements
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple priorities.
  • Excellent problem-solving and analytical skills.
  • Bachelor's degree in Business Administration or related field.
Preferred Skills
  • Experience in customer-facing roles, preferably in a call center environment.
  • Knowledge of CRM software and other customer relationship management tools.
  • Strong technical skills, including proficiency in Microsoft Office Suite.
Compensation and Benefits

Our salary range for this position is $50,000 - $70,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.



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