Customer Experience Expert

hace 12 horas


Ciudad de México, Ciudad de México Maersk A tiempo completo

As a dynamic professional, you will be part of a global team at Maersk, a leader in integrated logistics. We are committed to connecting and simplifying our customers' supply chains as a true integrator of container logistics.

We are seeking a skilled Customer Experience Expert to join our team. As a key member, you will manage the end-to-end shipment process for Essential Services customers, ensuring compliance with all company procedures.

Your primary responsibilities will include:

  • Promptly addressing customer inquiries through various channels
  • Resolving customer issues and complaints according to established procedures, seeking quick and satisfactory solutions
  • Downloading and elaborating reports from our website

To succeed in this role, you will need:

  • A Bachelor's degree or equivalent
  • 2 years of experience in customer service or customer experience in the Logistics industry
  • Advanced English language skills
  • Intermediate MS Office skills
  • Strong customer orientation, effective communication, adaptability, proactivity, and attention to detail

In this role, you can expect a competitive salary range of $60,000 - $80,000 per year, depending on your location and experience. We offer a dynamic work environment, opportunities for growth and development, and a chance to make a real impact in the logistics industry.


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