Asset Monitoring and Customer Care Specialist
hace 5 días
Job Summary
Schneider Electric Gruppe is seeking a highly skilled Asset Monitoring and Customer Care Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the optimal performance of our energy assets and providing exceptional customer support.
Key Responsibilities
- Manage all inbound requests from customers, including calls, emails, and chat messages
- Qualify, triage, and follow up on cases to ensure timely resolution
- Monitor asset performance in our digital platform and assign cases to appropriate owners
- Provide level 1 and 2 technical support to customers
- Collaborate with internal and external resources to resolve complex issues
Requirements
- Technician degree in Operations and Maintenance, preferably in energy assets
- Advanced English language skills
- 5-10 years of industry experience in renewable energy, utility, solar, and storage
- Service and Operations experience is highly valued
- Customer support and field service management experience is essential
- Hands-on experience with energy assets and monitoring systems
- Able to work in a hybrid scheme with flexible working hours
- International travel may be required on an exceptional basis
What We Offer
Schneider Electric Gruppe offers a comprehensive benefits package, including flexible work arrangements, paid family leave, and a culture of wellness. We are an equal opportunities employer and welcome applications from diverse candidates.
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