Technical Operations Specialist for Critical Incident Management
hace 6 días
We are looking for experienced Senior Basis Consultants to join our SAP Enterprise Cloud Services Delivery Technical Operations team.
**About the Role**
This is a challenging position that requires analytical and solution-oriented individuals with experience in NetWeaver & Non-NetWeaver technologies to ensure the 24x7 availability of SAP systems running on SAP ECS. You will support, troubleshoot, and resolve alerts and incidents, as well as seek opportunities to streamline standard operating procedures through automation.
**Responsibilities**
- Collaborate with other roles such as Major Incident Manager, Level 3 support for various Technical Areas, Managed Service Providers, Global Cloud Services, and Hyperscalers
- Troubleshoot and resolve critical/major incidents related to SAP systems hosted in the cloud
- Develop and maintain technical documentation and communicate effectively with international and virtual teams
- Ensure compliance with industry standards and regulations
- Participate in continuous learning and professional development
**Requirements**
- At least 8 years of working experience with SAP Basis
- Strong technical skills in Linux and Windows operating system platforms
- Experience supporting Large and Complex Productive SAP environments
- Solid knowledge of SAP Technologies (SAP NetWeaver certification highly beneficial)
- Excellent problem-solving and analytical ability to tackle complex problems in IT operations
- Fluency in written and oral English communication
**Benefits**
At SAP, we offer a collaborative work environment, competitive salary ($95,000 - $120,000 per year), comprehensive benefits package, and opportunities for career growth and professional development. We believe in creating an inclusive workplace where everyone feels valued and empowered to contribute their best.
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