IT Service Operations Specialist
hace 16 horas
About the Role
We are seeking an IT Service Operation Specialist to join our team at BENTELER Automotive. As a key member of our IT department, you will be responsible for administering and monitoring IT KPIs, analyzing and solving incidents, and providing documentation to our Service Desk.
Key Responsibilities
- Administer and monitor IT KPIs to ensure optimal service delivery
- Analyze and solve incidents not solvable on the 1st level, escalating to 3rd level or Local IT as needed
- Handle requests and incidents according to agreed processes and time frames
- Cooperate with other teams and departments to solve requests and incidents remotely
- Install and administer available systems to end users
- Provide documentation to the Service Desk regarding market specifics
- Maintain and extend knowledge database for both IT and End Users
- Identify new tasks for the Service Desk and propose ideas to improve procedures and processes
- Take over operational tasks from 3rd level related to IT Operations
- Prepare KPIs for the IT Shared Services Center Manager regarding services given in IT Operations
- Monitor critical IT services/assets and respond quickly to failures
Requirements
- Bachelor's Degree in Computer Science, MIS, or equivalent
- 2-3 years of experience in support, maintenance, and network administration
- WAN/LAN Networking (Cisco CCNA or equivalent) (Desirable)
- Windows server, Active Directory
- Knowledge of Clients, Network & Server Infrastructure
- TCP IP protocols
- Advanced knowledge/experience of peripherals, hardware, and networking
- Knowledge of global, regional, and local IT landscape
- Fluent English language/Excellent communication skills
- Portuguese language (Desired)
- Teamwork/Ability to work in a remote team
- Excellent problem-solving skills
- Customer Orientation
- Analytical thinking
- Detail orientation
- Facilitation skills: ability to provide trainings and document processes/procedures
About BENTELER
BENTELER is an international corporation with around 23,000 colleagues in nearly 26 countries. Our BENTELER Automotive division provides intelligent solutions for the automotive world, setting new standards with products, materials, and technologies. We're constantly inventing and making it happen.
-
IT Operations Specialist
hace 11 horas
Puebla, Puebla, México Dräxlmaier Group A tiempo completoJob Title: It Operations On-SiteJob Summary: We are seeking a highly skilled IT Operations Specialist to join our team at Dräxlmaier Group. As an IT Operations Specialist, you will be responsible for operating office or shop floor systems at a site, in compliance with applicable ITSM processes, standards, and IT guidelines.Key Responsibilities:Collaborate...
-
IT Service Operations Specialist
hace 15 horas
Puebla, Puebla, México Benteler Automotive Corporation A tiempo completoAbout the RoleWe are seeking a highly skilled IT Service Operation Specialist to join our team at Benteler Automotive Corporation. As a key member of our IT department, you will be responsible for administering and monitoring IT KPIs, analyzing and resolving complex technical issues, and providing exceptional customer service to our end-users.Key...
-
IT Service Operation Specialist
hace 1 semana
Puebla, Puebla, México Benteler Automotive Corporation A tiempo completoJob SummaryWe are seeking an IT Service Operation Specialist to join our team at Benteler Automotive Corporation. As an IT Service Operation Specialist, you will be responsible for administering and monitoring IT KPIs, analyzing and solving incidents, and providing documentation to the Service Desk.Key ResponsibilitiesAdminister and monitor IT KPIs to ensure...
-
IT Service Operation Specialist
hace 11 horas
Puebla, Puebla, México Benteler Automotive Corporation A tiempo completoJob SummaryWe are seeking a highly skilled IT Service Operation Specialist to join our team at Benteler Automotive Corporation. As a key member of our IT department, you will be responsible for administering and monitoring IT KPIs, analyzing and resolving complex technical issues, and providing exceptional customer service to our internal stakeholders.Key...
-
Channel Sales Operations Specialist
hace 1 semana
Puebla, Puebla, México Jumpcloud A tiempo completoAbout JumpCloudJumpCloud is a leading provider of cloud-based identity and access management solutions for small and medium-sized enterprises. Our platform enables IT teams and Managed Service Providers to centralize management of user identities and devices, making it easier to adopt Zero Trust security models.Job SummaryWe are seeking a highly skilled...
-
Global IT Support Specialist
hace 14 horas
Puebla, Puebla, México Elevate A tiempo completo**Job Summary**Elevate is seeking a highly skilled Global IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our global network, ensuring seamless operations and minimizing downtime.**Key Responsibilities**Provide Level 1 and Level 2 technical support for...
-
Manufacturing Operations Specialist
hace 14 horas
Puebla, Puebla, México Mondelez International A tiempo completo{"h1": "Drive Business Growth as a Manufacturing Operations Specialist at Mondelez International", "p": "As a key member of our manufacturing team, you will play a critical role in driving business growth and excellence in our Puebla Plant and Nuevo León HUB. Your expertise in Total Productive Maintenance (TPM), 5S, LEAN, and 6 Sigma will enable you to...
-
Maintenance Technician
hace 14 horas
Puebla, Puebla, México Kone México A tiempo completoAbout the RoleWe are seeking a highly skilled Maintenance Technician to join our team at KONE México. As a key member of our service operations team, you will be responsible for delivering exceptional customer service and ensuring the safe and efficient operation of our equipment.Key ResponsibilitiesCustomer Relationship Management: Build and maintain...
-
Service Support Specialist
hace 1 semana
Puebla, Puebla, México Ericsson A tiempo completoAbout EricssonAs a global leader in the telecommunications industry, Ericsson is committed to shaping the future of technology and innovation. Our company is built on a century of fearless decisions, and we're dedicated to creating a workplace where our employees can thrive and grow.Job SummaryWe're seeking a highly skilled Service Support Specialist to join...
-
Sales and Customer Service Specialist
hace 12 horas
Puebla, Puebla, México Schaeffler A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Sales and Customer Service Specialist to join our team at Schaeffler. As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesReview and execute customer purchase orders and...
-
Quality Assurance Specialist
hace 5 días
Puebla, Puebla, México Prometeo Talent A tiempo completo**About Us:**Prometeo Talent is a leading recruitment agency with a strong presence in America and Europe. We specialize in connecting top tech and engineering professionals with innovative companies.**Our Client:**A US-based SaaS company is seeking to expand its Engineering team. They develop management products that help businesses worldwide improve their...
-
Service Delivery Manager
hace 13 horas
Puebla, Puebla, México Hemmersbach Gmbh & Co. Kg A tiempo completoJob SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at Hemmersbach GmbH & Co. KG. As a key member of our IT infrastructure services team, you will be responsible for ensuring the delivery of high-quality services to our clients.Key ResponsibilitiesManage a team of technicians to ensure efficient delivery of servicesSupervise...
-
Customer Service Representative
hace 1 semana
Puebla, Puebla, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoPosition Overview: The Teller role is an entry-level opportunity aimed at supporting the execution of branch operations, focusing on delivering client-facing services and processing transactions in collaboration with the Customer Service team. The primary goal is to ensure high-quality customer service while assisting the branch in generating revenue through...
-
Customer Service Representative
hace 1 semana
Puebla, Puebla, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Teller position serves as an entry-level role dedicated to facilitating branch operations, encompassing daily client-facing services and transaction processing, in alignment with the Customer Service department. The primary aim is to deliver exceptional customer service while assisting the branch in generating revenue through optimal solutions. Key...
-
Cybersecurity Operations Center Specialist
hace 1 semana
Puebla, Puebla, México Faurecia A tiempo completoJob Overview About Faurecia We are a leader in sustainable mobility technology, dedicated to enhancing the mobility experience for individuals. Key Responsibilities The Cybersecurity SOC Analyst will engage in IS/IT/OT security incident detection and response activities within Faurecia's Security Operations Center (SOC) team (Level 2/3 SOC). ...
-
Cybersecurity Operations Specialist
hace 1 semana
Puebla, Puebla, México Faurecia A tiempo completoJob Overview About Faurecia Faurecia is a leader in sustainable mobility technology, committed to innovating solutions that enhance the mobility experience for individuals. Role and Responsibilities The Cybersecurity Operations Center (SOC) Analyst will be responsible for identifying and responding to information security incidents within...
-
Operations Manager
hace 1 semana
Puebla, Puebla, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoAbout the Role:Servicios Comerciales Amazon Mexico S. De R.L. De C.V. is seeking a highly skilled and experienced Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for leading a team of Process Assistants and Delivery Service Providers in the day-to-day management of the delivery station.Key Responsibilities:Review...
-
Station Operations Manager
hace 12 horas
Puebla, Puebla, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo{"title": "Station Operations Manager", "content": "Job SummaryWe are seeking a highly skilled Station Operations Manager to join our team at Amazon Mexico. As a key member of our logistics team, you will be responsible for overseeing the day-to-day operations of our delivery station, ensuring the safe and efficient delivery of Amazon orders to our...
-
Cloud Operations Specialist
hace 13 horas
Puebla, Puebla, México Rackspace Technology A tiempo completoCloud Administrator IIRackspace Technology is seeking a skilled Cloud Administrator II to provide administration for cloud computing platforms, networks, and systems. This role involves delivering exceptional customer experiences, serving as an escalation point for technical support, and responding to global support ticket queues.Key ResponsibilitiesService...
-
Cybersecurity Operations Center Specialist
hace 1 semana
Puebla, Puebla, México Faurecia A tiempo completoJob Overview About Faurecia Faurecia is a leader in sustainable mobility technology, dedicated to pioneering innovations that enhance the mobility experience for individuals. Key Responsibilities The Security Operations Center (SOC) Analyst will be responsible for executing information security incident detection and response activities within...