IT Service Operations Specialist

hace 15 horas


Puebla, Puebla, México Benteler Automotive Corporation A tiempo completo

About the Role

We are seeking a highly skilled IT Service Operation Specialist to join our team at Benteler Automotive Corporation. As a key member of our IT department, you will be responsible for administering and monitoring IT KPIs, analyzing and resolving complex technical issues, and providing exceptional customer service to our end-users.

Key Responsibilities

  • Administer and monitor IT KPIs to ensure optimal system performance and efficiency.
  • Analyze and resolve complex technical issues, escalating to 3rd level support as needed.
  • Provide timely and effective support to end-users, ensuring minimal downtime and maximum productivity.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall IT operations.
  • Install and administer standard systems to end-users, ensuring seamless integration and minimal disruption.
  • Develop and maintain knowledge databases to support IT and end-users.
  • Identify opportunities for process improvement and propose solutions to enhance user experience.
  • Monitor critical IT services and assets, responding promptly to issues and ensuring minimal impact on business operations.

Requirements

  • Bachelor's Degree in Computer Science, MIS, or equivalent.
  • 2-3 years of experience in support, maintenance, and network administration.
  • WAN/LAN Networking (Cisco CCNA or equivalent) (Desirable).
  • Windows server, Active Directory.
  • Profound knowledge of clients, network, and server infrastructure.
  • Knowledge of TCP/IP protocols.
  • Advanced knowledge/experience of peripherals, hardware, and networking.
  • Basic understanding of global, regional, and local IT landscape.
  • Excellent problem-solving skills and customer orientation.
  • Ability to work in a remote team and facilitate training sessions.

About Us

Benteler Automotive Corporation is a leading global automotive supplier, committed to delivering innovative solutions and exceptional customer service. We offer a dynamic and collaborative work environment, with opportunities for growth and development.


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