Global IT Support Specialist
hace 14 horas
**Job Summary**
Elevate is seeking a highly skilled Global IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our global network, ensuring seamless operations and minimizing downtime.
**Key Responsibilities**
- Provide Level 1 and Level 2 technical support for our global network, diagnosing and resolving hardware and software issues.
- Manage and maintain our network infrastructure, including hardware, software, and telecommunication systems.
- Write and maintain technical support documentation to ensure knowledge sharing and consistency.
- Ensure the smooth operation of our Windows system, Exchange, Office 365 platform, and other related systems and software.
- Manage IT assets, staff onboarding and offboarding, and support End-User-Computing projects.
- Collaborate with our Information Security Lead to ensure compliance with security standards and protocols.
**Requirements**
- Familiarity with Windows 10 Operating System and Windows Azure AD configuration, scripting, and management.
- Experience with Mac hardware and software, Lenovo and Dell hardware, and popular routers, switches, APs, laptops, mobile phones, and other hardware equipment.
- Knowledge of mainstream antivirus software and tools, such as Security Helper.
- Fundamental understanding of network concepts and protocols.
- Excellent communication and problem-solving skills, with the ability to work under pressure.
- Mastering Excel's macro instructions is an advantage.
**Qualifications**
- University graduate or higher level of work experience.
- Major in Computer Science, Electronic Information, or related field.
- English language proficiency, with a reasonable level of written and spoken English.
- Minimum 2-4 years of experience in IT Support.
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