Customer Service Representative

hace 2 semanas


Santa Catarina, Nuevo León, México Budenheim Mexico Sa De Cv A tiempo completo
Job Title: Customer Service Representative

Job Purpose: Provide exceptional customer service to a defined customer base, ensuring timely and efficient resolution of customer inquiries and issues.

Key Responsibilities:

  • Main point of contact between customer and internal departments
  • Advocate on customer's behalf to internal departments and suppliers
  • Answer customer calls quickly and kindly, providing excellent service
  • Maintain customer database within Salesforce platform and SAP
  • Provide timely responses to customer inquiries
  • Make use of pre-designed answer templates to communicate with customers
  • Ensure timely management of each case through the use of tasks and reports
  • Relay relevant information regarding cases to customers in a timely manner
  • Maintain customer data base within Salesforce
  • Continually aid in data procurement and maintenance for Knowledge Base
  • Basic IT troubleshooting and support for customers
  • Assist with cases from different Legal Entities
  • Support customer service colleagues in their workload when required

Requirements:

  • Business Administration
  • Administration
  • 2 years Customer Service and Sales
  • English Advanced in writing and speaking required

Benefits:

  • Días por enfermedad
  • Seguro de gastos médicos mayores
  • Seguro de vida
  • Vacaciones adicionales o permisos con goce de sueldo
  • Vales de despensa

Language: Inglés (Obligatorio)

Location: Remoto híbrido en 66376, Santa Catarina, N. L.



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