Customer Service Liaison
hace 4 semanas
**Job Summary**:
As a Customer Service Liaison at Budenheim Mexico Sa De Cv, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with efficiency, speed, and quality. You will serve as the primary point of contact between customers and internal departments, advocating on their behalf and providing timely responses to their inquiries.
**Key Responsibilities**:
Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
Collaborate with internal departments to ensure seamless communication and coordination with customers
Maintain accurate records of customer interactions and data in Salesforce and SAP
Utilize pre-designed answer templates to communicate with customers and ensure consistency in responses
Continuously aid in data procurement and maintenance for the Knowledge Base
Provide basic IT troubleshooting and support for customers
Assist with cases from different legal entities and support customer service colleagues in their workload when required
**Requirements**:
2 years of experience in customer service and sales
Advanced English skills in writing and speaking
Business administration skills
Excellent communication and conflict management skills
Ability to work in a fast-paced environment and adapt to changing priorities
**What We Offer**:
Competitive salary: $23,000.00 - $27,500.00 per month
Flexible 8-hour work schedule
Comprehensive benefits package, including health insurance, life insurance, and additional vacation days
Opportunity to work in a remote-hybrid environment in Santa Catarina, N. L.
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