Customer Service Liaison

hace 4 semanas


Santa Catarina, Nuevo León, México Budenheim Mexico Sa De Cv A tiempo completo

**Job Summary**:

As a Customer Service Liaison at Budenheim Mexico Sa De Cv, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with efficiency, speed, and quality. You will serve as the primary point of contact between customers and internal departments, advocating on their behalf and providing timely responses to their inquiries.

**Key Responsibilities**:

Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner

Collaborate with internal departments to ensure seamless communication and coordination with customers

Maintain accurate records of customer interactions and data in Salesforce and SAP

Utilize pre-designed answer templates to communicate with customers and ensure consistency in responses

Continuously aid in data procurement and maintenance for the Knowledge Base

Provide basic IT troubleshooting and support for customers

Assist with cases from different legal entities and support customer service colleagues in their workload when required

**Requirements**:

2 years of experience in customer service and sales

Advanced English skills in writing and speaking

Business administration skills

Excellent communication and conflict management skills

Ability to work in a fast-paced environment and adapt to changing priorities

**What We Offer**:

Competitive salary: $23,000.00 - $27,500.00 per month

Flexible 8-hour work schedule

Comprehensive benefits package, including health insurance, life insurance, and additional vacation days

Opportunity to work in a remote-hybrid environment in Santa Catarina, N. L.



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