Customer Service Representative

hace 1 semana


Santa Catarina, Nuevo León, México Carrier A tiempo completo

**About the Role**

Carrier Global Corporation is a global leader in intelligent climate and energy solutions. We are committed to creating solutions that matter for people and our planet for generations to come.

As a Customer Assurance Associate, you will be responsible for:

Interface and engage daily with Schedulers, Planners, Supply Chain and Logistics functions to facilitate order fulfillment and proactive customer communications of order status.

Provide front-line customer support and communication to sales offices, customers and factory Customer Service Reps.

Coordinate customer communications and serve as the Voice of Customer for Carrier's Charlotte, NC factory.

Interact daily with key Carrier customers, distributors and direct sales offices, as well as Carrier factories, logistics and product teams to continually improve upon the customer experience.

Track, set targets and improve upon response times and response quality.

Act as main point of contact for order status escalations and key projects.

**Requirements**

We are looking for people who are into the Customer Service area. If this is you, we encourage you to apply.

**Benefits**

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Have peace of mind and body with our health insurance

Drive forward your career through professional development opportunities

**Our Commitment to You**

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers.



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