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hace 2 meses
Ria is committed to delivering exceptional service excellence and reliable remittance payment services to our customers. As a Customer Care Supervisor, you will play a key role in shaping staff behaviors and driving desired results.
Key Responsibilities
- Provide exceptional customer service through phone calls, addressing customer needs, complaints, or issues with products or services.
- Respond efficiently and accurately to customer inquiries, explaining practical solutions and ensuring customers feel supported and valued.
- Engage in active listening with customers, confirming or clarifying information, and diffusing angry customers as needed.
- Build lasting relationships with customers and team members based on trust and reliability.
- Utilize software, databases, scripts, and tools appropriately to meet department metrics and provide excellent customer service.
- Make sales or recommendations for products or services that may better suit customer needs.
Requirements
- High school diploma or equivalent; more education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Adaptability and accountability to build a career within the company.
- Fluency in multiple languages may be desired.
- Schedule availability.
What We Offer
- Competitive monthly salary $26,000 gross for a medium level of English.
- 5% food vouchers.
- 30 days bonus.
- 15 days of initial vacation.
- Life insurance.
- Free access to our Gym.
- Dynamic and collaborative work environment.
- Cutting-edge tools and technology to make work easier.
- Free English and French classes.
- Work-life Balance.
About Ria
Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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