Cx Operations Fintech Mx Specialist
hace 4 semanas
At Didi Global, we're committed to creating a safe, inclusive, and sustainable transportation ecosystem for cities of the future. As a Cx Operations Fintech Mx Specialist, you'll play a key role in building and maintaining relationships with other areas within the company to guarantee our quality standards and customer experience satisfaction.
Key Responsibilities:
- Perform data analysis to propose business solutions
- Create and improve standard operating procedures
- Support shaping the social media support strategy
- Support on the execution and implementation of initiatives focused on enhancing the customer experience
- Creation of content material for presentations
- Optimize FAQ, processes and reply templates content to improve resolutivity
- Support on the analysis of performance data, measure impact to customers and internal OKRs
Requirements:
- Bachelor's degree in Engineering, Business Administration, or related field
- At least 1 year until graduation
- Proficiency in Excel is a must, other database experience is a plus
- Proficiency in English & Spanish
We're committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment. We believe in creating better life experiences and greater social value by building a safe, inclusive, and sustainable transportation ecosystem for cities of the future.
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