Cx Operations Fintech Mx Specialist

hace 4 semanas


Xico, México Didi Global A tiempo completo

At Didi Global, we're committed to creating a safe, inclusive, and sustainable transportation ecosystem for cities of the future. As a Cx Operations Fintech Mx Specialist, you'll play a key role in building and maintaining relationships with other areas within the company to guarantee our quality standards and customer experience satisfaction.

Key Responsibilities:

  • Perform data analysis to propose business solutions
  • Create and improve standard operating procedures
  • Support shaping the social media support strategy
  • Support on the execution and implementation of initiatives focused on enhancing the customer experience
  • Creation of content material for presentations
  • Optimize FAQ, processes and reply templates content to improve resolutivity
  • Support on the analysis of performance data, measure impact to customers and internal OKRs

Requirements:

  • Bachelor's degree in Engineering, Business Administration, or related field
  • At least 1 year until graduation
  • Proficiency in Excel is a must, other database experience is a plus
  • Proficiency in English & Spanish

We're committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment. We believe in creating better life experiences and greater social value by building a safe, inclusive, and sustainable transportation ecosystem for cities of the future.



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