Senior Sales Performance and Customer Program Manager

hace 4 semanas

Ciudad de México, Ciudad de México Oracle A tiempo completo
Job Description

Oracle is seeking a highly skilled Senior Sales Performance and Customer Program Manager to lead initiatives promoting sales effectiveness and productivity in a high-performance environment.

Key Responsibilities:

  • Develop and lead programs to increase performance and productivity of sales people, driving improvement action plans as needed.
  • Manage and execute processes related to customer satisfaction surveys, including understanding results and generating customer satisfaction improvement roadmaps.
  • Orchestrate and gain advocacy from stakeholders and internal partners working as one team to achieve results.
  • Generate valuable insights from data to inform decisions and define priorities with stakeholders.
  • Identify and leverage best practices from peers in other regions, proposing and bringing innovative ideas to improve people and customer initiatives.

Deliverables:

  • Bring operational efficiency and sales productivity best practices (patterns/models) to the organization.
  • Drive data-driven decisions for people performance and customer delightful initiatives.
  • Effectively govern different areas, stakeholders, resources, and internal customers to achieve results.
  • Engage sales people in programs developed and identify scalable practices and processes regarding people productivity and customer satisfaction.

Requirements:

  • 7+ years of experience in customer and/or people programs from an operational perspective.
  • Proven record of accomplishment in leading initiatives promoting sales effectiveness and productivity.
  • Strong project management skills, including planning, coordinating, and keeping multiple tasks/projects on track.
  • Excellent problem-solving skills, with the ability to navigate complexity and ambiguity in a fast-paced environment.
  • Strong communication and presentation skills to engage internal customers with initiatives and tasks to be achieved.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected characteristic.

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