Customer Service Representative
hace 1 semana
We are seeking a highly skilled Customer Service Representative to join our team at Marriott International, Inc.
Job Overview:This role involves responding to guest calls, requests, and inquiries in a professional and courteous manner. The ideal candidate will possess excellent communication skills, be able to multitask efficiently, and have a strong attention to detail.
Responsibilities:- Answer and respond to guest calls, messages, and emails in a timely and professional manner.
- Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
- Receive, record, and relay messages accurately, completely, and legibly.
- High school diploma or equivalent required.
- No related work experience necessary.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Excellent communication and problem-solving skills.
$45,000 - $60,000 per year, depending on location and experience.
About Us:Marriott International, Inc. is a global hospitality company that operates a portfolio of brands worldwide. We are committed to providing exceptional service to our guests and creating memorable experiences through our unique offerings and amenities.
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