IT Service Manager

hace 13 horas


Ciudad de México, Ciudad de México F5 A tiempo completo
Job Title: Service Manager - Configuration and Reliability Management

F5 is a leader in delivering digital experiences that bring people and businesses closer together. We're seeking a highly skilled IT Service Manager to join our team and drive the configuration and reliability management of our IT services.

About the Role:

We're looking for a seasoned ITSM professional with a proven track record in process management and functional management of ITSM practices. As a Service Manager, you will be responsible for owning the assigned practice areas, including configuration and reliability management.

Key Responsibilities:

  1. Design, document, and implement processes within your practice area.
  2. Lead efforts to align your practice area to the Service Management Framework.
  3. Ensure proper configuration of ITSM tooling to reflect the documented processes.
  4. Play a significant role in long-term planning, including operational excellence.
  5. Develop and implement training in your specific practice area.
  6. Negotiate and manage metrics and measurements relevant to your practice areas.
  7. Lead meetings and ceremonies across Technology Services and aligned business units.
  8. Monitor and drive security compliance in accordance with standards, policies, and procedures.

Requirements:

  1. Deep ITSM Framework experience and knowledge in various ITSM methodologies such as ITIL, COBIT, Agile, SIAM, etc.
  2. Strong communication skills.
  3. Excellent social, planning, documentation, organization, and problem-solving skills.
  4. Ability to work directly with internal customers at all levels to assure compliance with practice objectives and measurements.
  5. Project management skills, ability to coordinate multi-functional resources influentially.
  6. In-depth knowledge of ServiceNow and other ITSM tools and applications.
  7. An understanding of enterprise IT systems such as O365, Email, DNS, Active Directory, Public Cloud, TCP/IP, Server/Storage, and Database Technologies as well as exposure to a wide variety of technical products and issues.
  8. Knowledge & experience across the whole spectrum of IT-related functions: network infrastructure, datacenter operations, business applications development & support, etc.
  9. Specific experience in managing an ITSM Practice in Configuration as well as Reliability/Observability Management.

What We Offer:

F5 is committed to creating a culture that supports your whole life. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

How to Apply:

If you're a motivated and experienced IT Service Manager looking for a new challenge, please submit your application. We can't wait to hear from you



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