IT Service Manager
hace 13 horas
F5 is a leader in delivering digital experiences that bring people and businesses closer together. We're seeking a highly skilled IT Service Manager to join our team and drive the configuration and reliability management of our IT services.
About the Role:
We're looking for a seasoned ITSM professional with a proven track record in process management and functional management of ITSM practices. As a Service Manager, you will be responsible for owning the assigned practice areas, including configuration and reliability management.
Key Responsibilities:
- Design, document, and implement processes within your practice area.
- Lead efforts to align your practice area to the Service Management Framework.
- Ensure proper configuration of ITSM tooling to reflect the documented processes.
- Play a significant role in long-term planning, including operational excellence.
- Develop and implement training in your specific practice area.
- Negotiate and manage metrics and measurements relevant to your practice areas.
- Lead meetings and ceremonies across Technology Services and aligned business units.
- Monitor and drive security compliance in accordance with standards, policies, and procedures.
Requirements:
- Deep ITSM Framework experience and knowledge in various ITSM methodologies such as ITIL, COBIT, Agile, SIAM, etc.
- Strong communication skills.
- Excellent social, planning, documentation, organization, and problem-solving skills.
- Ability to work directly with internal customers at all levels to assure compliance with practice objectives and measurements.
- Project management skills, ability to coordinate multi-functional resources influentially.
- In-depth knowledge of ServiceNow and other ITSM tools and applications.
- An understanding of enterprise IT systems such as O365, Email, DNS, Active Directory, Public Cloud, TCP/IP, Server/Storage, and Database Technologies as well as exposure to a wide variety of technical products and issues.
- Knowledge & experience across the whole spectrum of IT-related functions: network infrastructure, datacenter operations, business applications development & support, etc.
- Specific experience in managing an ITSM Practice in Configuration as well as Reliability/Observability Management.
What We Offer:
F5 is committed to creating a culture that supports your whole life. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
How to Apply:
If you're a motivated and experienced IT Service Manager looking for a new challenge, please submit your application. We can't wait to hear from you
-
IT Service Delivery Manager
hace 3 días
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Title: IT Service Delivery ManagerNuvit Service is seeking a highly skilled IT Service Delivery Manager to join our team.About the RoleThe IT Service Delivery Manager will be responsible for ensuring seamless delivery of services to our clients. This includes leading project teams, resolving reliability issues, monitoring progress, tracking key...
-
IT Service Delivery Manager
hace 1 semana
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Summary:Nuvit Service is seeking a highly skilled IT Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for ensuring seamless service delivery to our clients.Key Responsibilities:Client Relationship Management: Manage and exceed client expectations by delivering high-quality services and meeting...
-
IT Project Manager
hace 2 días
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoProject Manager ITNuvit Service is seeking a highly skilled Project Manager IT to lead our IT projects from definition to implementation. As a key member of our team, you will be responsible for ensuring that projects are delivered on time, within budget, and to the required quality standards.Key Responsibilities:Develop and implement project plans,...
-
Project Manager IT Specialist
hace 4 días
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoProject Manager ITAt Nuvit Service, we are seeking a highly skilled Project Manager IT to lead our projects from definition to implementation. As a key member of our team, you will be responsible for ensuring that our projects meet the agreed-upon scope, cost, schedule, and quality measures.Key Responsibilities:Develop and execute project plans, including...
-
IT Manager, Regional IT Client Services
hace 2 semanas
Ciudad de México, Ciudad de México Rgf A tiempo completo**About Rgf**Rgf is a leading provider of industrial gases and solutions. We are seeking a highly skilled and experienced IT Manager to join our team in Singapore.**Job Summary**The IT Manager, Regional IT Client Services will be responsible for leading and coordinating local IT teams to function as a cohesive, high-performing agile unit supporting the...
-
IT Control Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob DescriptionJob Title: IT Control SpecialistJob Summary:We are seeking a highly skilled IT Control Specialist to join our team at Nuvit Service. As an IT Control Specialist, you will play a critical role in ensuring the effectiveness of our internal controls and risk management processes.Key Responsibilities:Execute testing and monitoring activities to...
-
IT Support Specialist
hace 2 días
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob SummaryWe are seeking a highly motivated and experienced IT Support Specialist to join our team at Nuvit Service. As a key member of our technical team, you will be responsible for providing top-notch support to our end-users, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesProvide Tier 1-2 Support for...
-
Service Delivery Manager
hace 1 semana
Ciudad de México, Ciudad de México Dresden Partners A tiempo completoAbout Dresden PartnersWe are a global recruitment agency specializing in IT Recruitment in Mexico, LATAM, and the USA. Our mission is to connect top talent with top-tier companies, providing a bridge to job opportunities.Job SummaryWe are seeking a highly experienced Service Delivery Manager to lead our Contact Center operations. The ideal candidate will...
-
IT Project Manager
hace 2 días
Ciudad de México, Ciudad de México MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completoIT Project Manager Job Description **About the Role** We are seeking an experienced IT Project Manager to join our team at MX19 Alcon Laboratorios S.A. De C.V. Company. As a key member of our Information Systems and Information Assurance (ISIA) Team, you will be responsible for managing infrastructure and integrations projects, providing high-quality...
-
IT Business Relationship Manager
hace 4 días
Ciudad de México, Ciudad de México PHINIA Inc A tiempo completoJob Title: IT Business Relationship ManagerAt PHINIA Inc, we are seeking a highly skilled IT Business Relationship Manager to join our team. As a key liaison between IT and the business operation, you will be responsible for developing relationships and actively engaging with the business in driving innovation and delivering IT value that is aligned with...
-
IT Business Relationship Manager
hace 2 semanas
Ciudad de México, Ciudad de México PHINIA Inc A tiempo completoJob SummaryPHINIA Inc is seeking a highly skilled IT Business Relationship Manager to join our team. As a key liaison between IT and the business operation, you will be responsible for developing relationships and actively engaging with the business in driving innovation and delivering IT value that is aligned with business strategy & requirements.Key...
-
Service Delivery Manager
hace 12 horas
Ciudad de México, Ciudad de México Nsc Global A tiempo completoJob OverviewNsc Global is seeking a highly skilled Service Delivery Manager to lead our global network implementation and support solutions. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest level of quality in our IT communications.We are a US Cisco Global Gold Certified Partner with a...
-
IT Products Manager
hace 2 semanas
Ciudad de México, Ciudad de México PepsiCo A tiempo completoAbout the RoleWe are seeking a highly skilled IT Products Manager to join our team at PepsiCo. As an IT Products Manager, you will be responsible for managing the day-to-day I&O Product Management Planning activities in support of I&O Technical Leads for Global Workplace Services, Network Service, Compute Services, and Cloud Services.Key...
-
IT Governance Analyst
hace 2 semanas
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoAbout Nuvit ServiceNuvit Service is a Human Resources company that provides a range of services, including socio-economic studies, psychometric tests, payroll processing, and more.Job OverviewWe are seeking an experienced IT Governance Analyst to join our team. As an IT Governance Analyst, you will be responsible for managing the product life cycle of all...
-
IT Problem Manager
hace 1 semana
Ciudad de México, Ciudad de México Chubb A tiempo completoJob SummaryChubb, the world's largest publicly traded property and casualty insurer, is seeking a highly skilled IT Problem Manager to join its Infrastructure organization. This role is responsible for providing management oversight and coordination of IT operational activities for Chubb's core infrastructure.Key ResponsibilitiesEnsure the quality and...
-
IT Risk Management Specialist
hace 2 días
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoAbout the RoleNuvit Service is seeking a highly skilled IT Risk Management Specialist to join our team. As an IT Risk Management Specialist, you will play a critical role in ensuring the security and integrity of our information systems.Key ResponsibilitiesDevelop and implement risk management strategies to minimize threats to our information systems.Conduct...
-
Associate IT EUC Manager
hace 2 días
Ciudad de México, Ciudad de México Sterling Kohler A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Associate IT EUC Manager to join our team at Sterling Kohler. As a key member of our IT department, you will be responsible for leading our technical support services team and ensuring exceptional service delivery to our associates.Key ResponsibilitiesTechnical Support Services LeadershipOversee the...
-
Incident/Problem Manager
hace 2 semanas
Ciudad de México, Ciudad de México Iron Mountain A tiempo completoAbout the OpportunityThe Incident and Problem Manager will play a crucial role in our Global IT Service Management Team, ensuring the smooth operation of IT services by swiftly detecting, responding to, and mitigating service-impacting events.This position is ideal for those with a background in infrastructure or application support, ready to transition into...
-
Risk Management Specialist
hace 2 días
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob Title: IT Risk ManagementAt Nuvit Service, we are seeking a highly skilled IT Risk Manager to join our team. As an IT Risk Manager, you will play a critical role in securing our organization's information and implementing strategies to minimize risks.Key Responsibilities:Conduct risk assessments and provide expert advice on risk mitigation...
-
IT Governance Specialist
hace 2 días
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoAbout the RoleWe are seeking a highly skilled End User Governance Analyst to join our team at Nuvit Service.As a key member of our IT team, you will be responsible for managing the product life cycle of all incidents generated by our service and all service requests, which require the use of knowledge management.Key ResponsibilitiesDesign, implement, and...