Service Delivery Manager
hace 2 meses
Nsc Global is seeking a highly skilled Service Delivery Manager to lead our global network implementation and support solutions. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest level of quality in our IT communications.
We are a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications.
Key Responsibilities:
- Coordinate all resources of the tower, including off-shore teams
- Orchestrate end-to-end services for the involved towers
- Manage cooperation between towers to ensure standard methods and tools are used
- Evaluate and manage service requests
- Drive completion of service acceptance, technical assurance and handover processes
- Act as the SPOC in case of escalations & major incidents
- Ensure Root Cause Analysis for tower specific services are performed
- Raise problem records whenever identified
- Raise requests for changes, assess, prepare, present and obtain approval
- Identify and manage all required resources for change planning and execution
- Ensure quality of asset management requirements in the respective towers
- Ensure CAP planning of the account in the tower on the component level and provision to Manager
Requirements:
- College/University degree in IT or 5 - 7 years of equivalent working experience
- Portal, virtualization, application database or hardware knowledge
- Solution Architect 3 - 5 years, ITL Foundations, Project Management
- CRM Experience
- Experience in Hardware and Software Migration is an asset
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