Service Delivery Manager

hace 15 horas


Ciudad de México, Ciudad de México Nsc Global A tiempo completo
Job Overview

Nsc Global is seeking a highly skilled Service Delivery Manager to lead our global network implementation and support solutions. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest level of quality in our IT communications.

We are a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications.

Key Responsibilities:

  • Coordinate all resources of the tower, including off-shore teams
  • Orchestrate end-to-end services for the involved towers
  • Manage cooperation between towers to ensure standard methods and tools are used
  • Evaluate and manage service requests
  • Drive completion of service acceptance, technical assurance and handover processes
  • Act as the SPOC in case of escalations & major incidents
  • Ensure Root Cause Analysis for tower specific services are performed
  • Raise problem records whenever identified
  • Raise requests for changes, assess, prepare, present and obtain approval
  • Identify and manage all required resources for change planning and execution
  • Ensure quality of asset management requirements in the respective towers
  • Ensure CAP planning of the account in the tower on the component level and provision to Manager

Requirements:

  • College/University degree in IT or 5 - 7 years of equivalent working experience
  • Portal, virtualization, application database or hardware knowledge
  • Solution Architect 3 - 5 years, ITL Foundations, Project Management
  • CRM Experience
  • Experience in Hardware and Software Migration is an asset


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