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As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and driving business growth.
Main Responsibilities:- Customer Communication: Develop and maintain effective relationships with customers, responding to inquiries, resolving issues, and providing solutions.
- Product Knowledge: Stay up-to-date with product offerings, features, and applications to provide informed advice and guidance.
- Order Processing: Process customer orders accurately and efficiently, ensuring timely delivery and minimizing errors.
- Credit and Invoice Management: Manage customer credit and invoice records, ensuring prompt payment and reconciliation.
- Process Improvement: Identify opportunities for process improvements and implement changes to enhance customer satisfaction and operational efficiency.
Requirements: Diploma/Bachelors in any field, 2-6 years in a Customer Service environment, Office 365 Knowledge of any ERP system.
