Customer Service Representative

hace 3 días


Ciudad de México, Ciudad de México SummitNext Technologies Sdn Bhd A tiempo completo
Customer Service Representative (Spanish-Speaking)

SummitNext Technologies Sdn Bhd is seeking a highly motivated and skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our Spanish-speaking clients.

Key Responsibilities:
  • Customer Support: Handle inbound and outbound customer inquiries via phone, email, and live chat, providing timely and accurate information.
  • Client Assistance: Assist clients with account setup, verification, deposits, withdrawals, and general navigation of the platform.
  • KYC Verification: Conduct KYC checks and verify the identity of clients in compliance with company policies and regulatory requirements.
  • Problem Resolution: Identify and resolve customer issues, escalating complex cases to the relevant departments when necessary.
  • Product Knowledge: Maintain a strong understanding of the company's products and services, including FX and CFDs trading, and effectively communicate this information to clients.
  • Compliance: Ensure all customer interactions and KYC processes comply with company policies, procedures, and regulatory requirements.
  • Feedback: Gather customer feedback and provide insights to the management team to help improve service quality and customer satisfaction.
  • Documentation: Maintain accurate records of customer interactions, transactions, KYC documentation, and complaints.
Requirements:
  • Language Skills: Fluency in Spanish and English (both written and spoken) is required.
  • Experience: Previous experience in a customer service role, preferably within the financial services industry or online trading platforms.
  • Knowledge: Basic understanding of financial markets, FX, and CFDs trading is preferred.
  • Communication: Excellent verbal and written communication skills, with a strong customer-oriented mindset.
  • Problem-Solving: Ability to handle challenging situations with patience and professionalism.
  • Attention to Detail: Strong attention to detail, particularly in handling KYC documentation and compliance requirements.
  • Technology: Proficient in using customer service software, CRM systems, and KYC tools.
  • Team Player: Ability to work effectively in a fast-paced, collaborative environment.


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