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Inbound Sales Professional

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About GBS Group

At GBS Group, we pride ourselves on delivering exceptional service to our clients, prioritizing their interests above all else. As a key member of our team, you will play a vital role in understanding our clients' needs and providing tailored solutions within the scope of our services.

Key Responsibilities:

  • Client Relationship Management: Foster meaningful relationships with our clients by understanding their unique challenges and delivering solutions that empower them to thrive.
  • Sales and Business Development: Present, promote, and sell GBS Group services using solid arguments to prospective customers, while prioritizing the client's needs.
  • Proposal and Quote Management: Prepare and follow up on proposals/quotes sent to prospects, ensuring timely and effective communication.
  • Cross-Selling and Upselling: Identify opportunities to cross-sell and upsell GBS Group services to existing clients, driving revenue growth and client satisfaction.
  • Customer Support and Resolution: Expedite the resolution of customer problems and complaints, ensuring maximum satisfaction and loyalty.
  • Process Improvement: Utilize evaluation tools and client feedback to improve company processes, driving efficiency and effectiveness.
  • Reporting and Analysis: Supply management with regular reports on customer needs, problems, interests, and potential for new products and services.

Requirements:

  • Language Proficiency: Advanced level of English and Spanish.
  • Work Experience: Proven work experience as a Sales Representative, with a minimum of 2+ years of experience.
  • Skills: Excellent communication and interpersonal skills, with the ability to adapt to different communication styles and anticipate lead needs effectively.
  • Technical Skills: Proficiency in Google Workspace (Gmail, Google Docs, and Sheets) and intermediate Microsoft Office skills (Outlook, Word, Excel, and PowerPoint).