Customer Experience Specialist

hace 2 semanas

Tijuana, Baja California, México TaskUs A tiempo completo

About TaskUs:

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by delivering exceptional customer experiences.

The People First culture at TaskUs has enabled us to expand our workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

We started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO). At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Job Summary:

We are seeking a highly skilled Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call, as measured by different performance metrics.

Key Responsibilities:

  • Research and resolve issues reported by the client's end-users via phone, email, and chat support.
  • Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
  • Ensure that all log-in and passwords (both internal & external) are kept confidential.
  • Document all information on customer interaction according to standard operating procedures.

Requirements:

To be successful in this role, you must have:

  • Great communication skills, written and orally.
  • Demonstrate strong abilities to work independently and as a remote team player.
  • Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
  • Must be at least 18 years of age.
  • Must have at least a High school diploma or GED.
  • Must be willing to participate in a background screening.

Preferred Qualifications:

Experience with customer service via phone, email, and live chat support is preferred but not required. Experience in customer service, sales, billing, collections, and technical support is also desirable.

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

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