Customer Experience Advocate

hace 2 semanas


Tijuana, Baja California, México TaskUs A tiempo completo

About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions for rapidly growing technology firms, assisting clients in representing, safeguarding, and expanding their brands. Utilizing a cloud-based infrastructure, TaskUs caters to clients in the most dynamic sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Our People First culture has empowered TaskUs to grow its workforce to around 45,000 employees worldwide. Currently, we operate in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It all began with a unique vision to redefine Business Process Outsourcing (BPO). At TaskUs, we recognize that fostering growth for our partners necessitates a culture of continuous movement, embracing new technologies, being prepared to tackle any challenge promptly, and achieving consistency in a constantly evolving environment.

What We Offer: At TaskUs, we prioritize the well-being of our employees by providing competitive salaries and comprehensive benefits packages. Our commitment to a People First culture is evident in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive atmosphere and positive community impact. Additionally, we actively promote internal mobility and professional development at every stage of an employee's career within TaskUs.

Role Overview: As a Customer Support Representative, you will deliver exceptional service to our clients in an accurate, efficient, and respectful manner on every interaction, as measured by various performance metrics. We strive to recruit only the best talent, ensuring our employees are top-notch.

Responsibilities:

Investigate and resolve issues reported by end-users through phone, email, and chat support. Manage and maintain a test lab of devices to reproduce customer issues effectively. Ensure confidentiality of all login credentials (both internal and external). Document all customer interactions in accordance with standard operating procedures.

TaskUs Provides:

All necessary hardware for success: computer, headset, keyboard, mouse, etc. Comprehensive medical insurance, including dental, vision, and life insurance for you and your dependents. Paid Birthday Leave. Paid Time Off starting at 21 days in your first year. Weekly food vouchers. Life insurance. Savings Fund. Educational tuition programs. A World-Class Experience.

Requirements:

Willingness to complete assessments, including a typing test of 25+ wpm. Excellent communication skills, both written and verbal. Ability to work independently and as part of a remote team. Adaptability and flexibility in handling process and information changes. Minimum age of 18 years. High school diploma or GED required. Willingness to undergo a background screening.

Preferred Qualifications:

Experience in customer service via phone, email, and live chat support is preferred but not mandatory. Background in customer service, sales, billing, collections, and technical support.

Commitment to Integrity: TaskUs will never solicit money from you during your application process nor require any form of payment to proceed with your application. Please ensure that you communicate only with authorized recruiters of TaskUs.

Diversity, Equity, and Inclusion: At TaskUs, we believe that innovation and high performance stem from individuals from diverse backgrounds. We welcome applicants from all walks of life. Inclusive and equitable practices are our responsibility as a business. TaskUs is dedicated to providing equal access to opportunities. If you require reasonable accommodations during the hiring process, please inform us.

We encourage you to explore all TaskUs career opportunities and apply through the provided URL.



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