Customer Experience Advocate
hace 2 meses
About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions for rapidly growing technology firms, assisting clients in representing, safeguarding, and expanding their brands. Utilizing a cloud-based infrastructure, TaskUs caters to clients in the most dynamic sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Our People First culture has empowered TaskUs to grow its workforce to around 45,000 employees worldwide. Currently, we operate in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
It all began with a unique vision to redefine Business Process Outsourcing (BPO). At TaskUs, we recognize that fostering growth for our partners necessitates a culture of continuous movement, embracing new technologies, being prepared to tackle any challenge promptly, and achieving consistency in a constantly evolving environment.
What We Offer: At TaskUs, we prioritize the well-being of our employees by providing competitive salaries and comprehensive benefits packages. Our commitment to a People First culture is evident in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive atmosphere and positive community impact. Additionally, we actively promote internal mobility and professional development at every stage of an employee's career within TaskUs.
Role Overview: As a Customer Support Representative, you will deliver exceptional service to our clients in an accurate, efficient, and respectful manner on every interaction, as measured by various performance metrics. We strive to recruit only the best talent, ensuring our employees are top-notch.
Responsibilities:
Investigate and resolve issues reported by end-users through phone, email, and chat support. Manage and maintain a test lab of devices to reproduce customer issues effectively. Ensure confidentiality of all login credentials (both internal and external). Document all customer interactions in accordance with standard operating procedures.TaskUs Provides:
All necessary hardware for success: computer, headset, keyboard, mouse, etc. Comprehensive medical insurance, including dental, vision, and life insurance for you and your dependents. Paid Birthday Leave. Paid Time Off starting at 21 days in your first year. Weekly food vouchers. Life insurance. Savings Fund. Educational tuition programs. A World-Class Experience.Requirements:
Willingness to complete assessments, including a typing test of 25+ wpm. Excellent communication skills, both written and verbal. Ability to work independently and as part of a remote team. Adaptability and flexibility in handling process and information changes. Minimum age of 18 years. High school diploma or GED required. Willingness to undergo a background screening.Preferred Qualifications:
Experience in customer service via phone, email, and live chat support is preferred but not mandatory. Background in customer service, sales, billing, collections, and technical support.Commitment to Integrity: TaskUs will never solicit money from you during your application process nor require any form of payment to proceed with your application. Please ensure that you communicate only with authorized recruiters of TaskUs.
Diversity, Equity, and Inclusion: At TaskUs, we believe that innovation and high performance stem from individuals from diverse backgrounds. We welcome applicants from all walks of life. Inclusive and equitable practices are our responsibility as a business. TaskUs is dedicated to providing equal access to opportunities. If you require reasonable accommodations during the hiring process, please inform us.
We encourage you to explore all TaskUs career opportunities and apply through the provided URL.
-
Customer Experience Representative
hace 1 mes
Tijuana, Baja California, México TaskUs A tiempo completoAbout TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by delivering exceptional customer experiences.Job SummaryWe are seeking a highly skilled Customer Experience Specialist to...
-
Sales and Customer Advocate
hace 5 días
Tijuana, Baja California, México North American Production Sharing A tiempo completoJob SummaryThe Inside Sales Specialist at North American Production Sharing is responsible for coordinating the transfer of information from support departments to customers. This role involves daily contact with the established customer base, interface with other functions of the company, and entering all orders and quotes.Key Responsibilities- Daily...
-
Customer Experience Strategist
hace 1 semana
Tijuana, Baja California, México Thermo Fisher Scientific A tiempo completo**Customer Experience Strategist**The Customer Experience Strategist will be responsible for driving customer feedback across digital platforms. Success in this role requires being highly skilled at influential communication across a broad organization as well as the ability to think critically and problem solve to identify and implement process improvements...
-
Customer Experience Specialist
hace 2 semanas
Tijuana, Baja California, México TaskUs A tiempo completoAbout TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of highly skilled professionals.Job SummaryWe are seeking...
-
Customer Experience Strategist
hace 3 semanas
Tijuana, Baja California, México Thermo Fisher Scientific A tiempo completoCustomer Experience SpecialistThe Customer Experience Specialist will be responsible for driving customer feedback across digital platforms. Success in this role requires being highly skilled at influential communication across a broad organization as well as the ability to think critically and problem solve to identify and implement process improvements...
-
Customer Experience Team Lead
hace 2 semanas
Tijuana, Baja California, México Robert'S Enterprises A tiempo completoCustomer Experience SupervisorRobert'S Enterprises is seeking a highly skilled Customer Experience Supervisor to join our team. This role will be responsible for leading a team of customer service representatives, overseeing the resolution of complex customer issues, and analyzing customer service metrics to identify areas for improvement.Key...
-
Customer Experience Specialist
hace 2 semanas
Tijuana, Baja California, México TaskUs A tiempo completoAbout TaskUs:TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by delivering exceptional customer experiences.The People First culture at TaskUs has enabled us to expand our workforce...
-
Customer Experience Representative
hace 2 meses
Tijuana, Baja California, México TaskUs A tiempo completoAbout TaskUs:TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of highly skilled professionals.Our Culture:At TaskUs,...
-
Customer Experience Operations Manager
hace 6 días
Tijuana, Baja California, México Taskus A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.The company has expanded its workforce to approximately 45,000 employees globally and has a presence in twelve countries.The People First culture at TaskUs has enabled the company to achieve growth for its partners by...
-
Benefits Administration Shared Services Advocate
hace 2 semanas
Tijuana, Baja California, México Taskus A tiempo completoAbout TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands through innovative solutions.Job SummaryWe are seeking a highly skilled Benefits Administration Shared Services Advocate to join our...
-
Customer Experience Specialist
hace 2 semanas
Tijuana, Baja California, México Robert'S Enterprises A tiempo completoWe are seeking a highly skilled Customer Experience Specialist to join our team at Robert'S Enterprises. As a bilingual (English & French) specialist, you will be responsible for maintaining day-to-day customer communications for our rapidly growing direct-to-consumer e-commerce operations.**Key Responsibilities:** Manage daily tasks including checking...
-
Experience Design Director
hace 6 días
Tijuana, Baja California, México Electronic Arts A tiempo completoJob Title: Experience Design DirectorWe are seeking a highly skilled Experience Design Director to lead our team in creating innovative and engaging user experiences for our Football Club. As a key member of our Experience Design team, you will be responsible for crafting user interfaces that meet the highest standards of visual craft and UI, ensuring...
-
Customer Service Lead
hace 1 semana
Tijuana, Baja California, México Integrated 3Pl A tiempo completo**Role Description**Integrated 3PL seeks a Customer Service Lead to oversee daily customer support and operational tasks, ensuring high customer satisfaction levels and effective phone/written etiquette.Responsibilities include resolving customer service tickets, working cross-function support with all departments, and elevating the customer journey pre and...
-
Customer Service Specialist
hace 6 días
Tijuana, Baja California, México Enovis A tiempo completoJob Title: Customer Service SpecialistAbout the Role:We are seeking a skilled Customer Service Specialist to join our team. As a key member of our Customer Care department, you will be responsible for resolving complex customer billing issues and ensuring effective resolution and improved customer experience.Key Responsibilities:Handles and resolves complex...
-
Customer Service Representative
hace 1 semana
Tijuana, Baja California, México Prospur A tiempo completoJob SummaryProspur is seeking a highly skilled and motivated Customer Service Representative to join our team. The ideal candidate will have prior customer service experience, preferably in the US market, and be able to multitask and work with multiple tools to provide excellent customer resolution.Responsibilities and DutiesAs a Customer Service...
-
Customer Service Representative
hace 6 días
Tijuana, Baja California, México Integon A tiempo completo**Customer Service Role**:We are seeking a skilled Customer Service Representative to join our team at Integon. In this role, you will be responsible for handling customer inquiries, addressing policy and billing questions, and resolving service concerns in a professional and accurate manner.**Key Responsibilities**:• Handle customer inquiries via phone,...
-
Customer Service Ambassador
hace 6 días
Tijuana, Baja California, México Naps A tiempo completo**Vacante para la empresa NAPS**:At NAPS, we're passionate about creating unique, custom t-shirts that bring our customers' ideas to life. As a key member of our team, you'll play a crucial role in helping us deliver exceptional customer experiences.**Responsibilities**:We're looking for a highly motivated and customer-focused individual to join our team as...
-
Customer Service Representative
hace 2 semanas
Tijuana, Baja California, México Tap A tiempo completo**Vacante para la empresa TAP en Tijuana, Baja California**:We are seeking a skilled Customer Service Representative to join our team at the most important Contact Center in TJ.As a Customer Service Representative, you will be responsible for providing exceptional customer experiences over the phone.**Requirements:** Advanced English level Basic PC skills...
-
Customer Service Representative
hace 3 semanas
Tijuana, Baja California, México Empleando Mexico A tiempo completoJob Opportunity at Empleando Mexico in Tijuana, Baja CaliforniaWe are seeking a highly skilled and motivated individual to join our team as a Bilingual Customer Service Executive in our Tijuana office.Key Responsibilities:• Provide exceptional customer service to clients via phone and email• Manage customer requests and resolve issues in a timely and...
-
Customer Service Representative
hace 2 semanas
Tijuana, Baja California, México Tap A tiempo completo**Vacante para la empresa TAP**:Our Call Center is currently looking for Customer Service Representatives to join our team.As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients over the phone.**Requirements:**Advanced English levelBasic PC SkillsExperience in Customer Service over the phoneLive...
