Restaurant Management Specialist

hace 2 días


Ciudad de México, Ciudad de México SpotOn A tiempo completo
Restaurant Management Analyst

We're seeking a skilled Restaurant Management Analyst to join our customer service team at SpotOn. As a key member of our team, you'll play a vital role in providing exceptional support to our clients.

Key Responsibilities:
  • Respond to customer inquiries and resolve their doubts through various communication channels.
  • Provide accurate and effective solutions to problems, complaints, and inquiries from customers, account executives, and other team members.
  • Accurately document all customer interactions and transactions in our database system.
  • Meet and exceed performance objectives, including customer satisfaction, call resolution, and quality assurance metrics.
  • Maintain knowledge of SpotOn products, services, and policies.
  • Perform other duties as assigned by supervisor or manager.
Requirements:
  • Advanced English language skills (C1 level).
  • 1-3 years of experience working in a customer service environment.
  • Experience in banking, finance, payments, or related customer service industries.
  • Excellent customer relationship skills and a passion for achieving goals.
  • Knowledge and experience in troubleshooting.
  • Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
  • Excellent verbal and written communication skills to manage internal and external relationships.
  • Ability to establish lasting relationships with clients and colleagues.
  • High school diploma or equivalent (minimum).
Benefits:
  • Competitive base salary ($18, mxn) + performance bonus ($3, mxn).
  • Food vouchers ($ mxn pesos monthly).
  • Law benefits.
  • SGMM.
  • Visual Insurance.
  • Dental Insurance.
  • Life Insurance.
  • Two days off per week.
  • Total Pass (gym).
  • Development & career plan.

If you're a motivated and customer-focused individual with a passion for restaurant management, we encourage you to apply for this exciting opportunity.



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