Restaurant Management Specialist
hace 2 días
We're seeking a skilled Restaurant Management Analyst to join our customer service team at SpotOn. As a key member of our team, you'll play a vital role in providing exceptional support to our clients.
Key Responsibilities:- Respond to customer inquiries and resolve their doubts through various communication channels.
- Provide accurate and effective solutions to problems, complaints, and inquiries from customers, account executives, and other team members.
- Accurately document all customer interactions and transactions in our database system.
- Meet and exceed performance objectives, including customer satisfaction, call resolution, and quality assurance metrics.
- Maintain knowledge of SpotOn products, services, and policies.
- Perform other duties as assigned by supervisor or manager.
- Advanced English language skills (C1 level).
- 1-3 years of experience working in a customer service environment.
- Experience in banking, finance, payments, or related customer service industries.
- Excellent customer relationship skills and a passion for achieving goals.
- Knowledge and experience in troubleshooting.
- Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
- Excellent verbal and written communication skills to manage internal and external relationships.
- Ability to establish lasting relationships with clients and colleagues.
- High school diploma or equivalent (minimum).
- Competitive base salary ($18, mxn) + performance bonus ($3, mxn).
- Food vouchers ($ mxn pesos monthly).
- Law benefits.
- SGMM.
- Visual Insurance.
- Dental Insurance.
- Life Insurance.
- Two days off per week.
- Total Pass (gym).
- Development & career plan.
If you're a motivated and customer-focused individual with a passion for restaurant management, we encourage you to apply for this exciting opportunity.
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