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Sales Support Analyst

hace 2 meses

Mérida, Yucatán, México Citi A tiempo completo
Job Summary

The Sales Support Analyst 2 role is a developing professional position that requires applying specialty area knowledge in monitoring, assessing, analyzing, and/or evaluating processes and data. This individual will identify policy gaps and formulate policies, interpret data, and make recommendations. They will research and interpret factual information, identify inconsistencies in data or results, and define business issues. The ideal candidate will have a good understanding of how the team interacts with others in accomplishing the objectives of the area and will develop working knowledge of industry practices and standards.

Key Responsibilities
  • Provide day-to-day client servicing, handle, and provide timely resolution to client issues.
  • Validate client data and documentation in relevant systems.
  • Take the lead to coordinate and follow-up across internal departments to solve client needs.
  • Provide feedback to clients related to emerging product needs, competitive practices, and ideas on process/product improvement.
  • Analyze client data and provide reporting as needed.
Requirements
  • 0-2 years of relevant experience.
  • Bachelor's degree.
Preferred Qualifications
  • Advanced Excel skills (macros, data cross-referencing, report creation, structured graphics, dashboard development).
  • English language proficiency.
  • Knowledge of small business products.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.