Spare Parts Operations Manager
hace 5 días
About the Role
Sidel is seeking a highly skilled Spare Parts Administrator to join our team as a Regional Process Expert. This is an exciting opportunity to work with our global process experts to drive process compliance and performance within the region.
Key Responsibilities
- Manage Spare Parts Orders (ZSP) and Control & Credit Notes to ensure efficient and accurate processing.
- Perform Customer Requested Date (CRD) checks and Available to Promise (ATP) checks to optimize inventory management.
- Monitor and address the ageing backlog to maintain a high level of customer satisfaction.
- Prepare and analyze monthly dashboards to track key performance indicators (KPIs) such as Time to Quote (TTQ), On Time in Full (OTIF), and hit ratio.
- Collaborate with the Spare Parts Global Process Expert and Global Process Driver to implement process improvements and best practices.
- Ensure the productivity of Parts Administrators and provide guidance and support as needed.
- Maintain clean and accurate data to inform business decisions.
Requirements
- Strong knowledge of trade, supply chain, and industrial retail, preferably in spare parts and logistics.
- Familiarity with order management processes and ERP systems, such as SAP.
- Excellent communication and coordination skills to work effectively with cross-functional teams.
- Ability to work independently and handle pressure effectively.
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