Senior Technical Consultant

hace 3 semanas

Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

HP is a pioneering fortune 50 company with a strong presence in 190 countries, employing just under 50,000 employees worldwide. As a company that has been at the forefront of innovation since 1939, we continuously challenge ourselves to surprise the world.

We are seeking dedicated individuals to join our Inside Presales Technical Consultants (TC) team, serving as trusted advisors to our customers, partners, and sales professionals. This entry-level Technical Presales role within the Global Services & Solutions organization is perfect for recent graduates with a maximum of 1 year of relevant experience.

About the Role:

As an Inside Presales Technical Consultant, you will provide technical presales support for the HP Commercial portfolio of Personal Systems products, services, and solutions. Our team supports multiple languages across the world, ensuring a diverse and collaborative work environment.

Key Highlights:

  • We provide continuous face-to-face, hands-on, and virtual training sessions on cutting-edge technologies, HP's leading products, and solutions, both locally and internationally.
  • The ideal candidate should have a genuine passion for technology and a high level of proficiency in Portuguese. English fluency is required for internal communication, team meetings, and training, with proficiency in another language considered a significant advantage.

Mission of the Inside Presales Technical Consultant (TC):

Our mission is to support sales opportunities by providing technical guidance through various communication channels. Assist our End-User sales and Channel teams in navigating Personal Systems products, solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE).

Career Path:

The Inside TC role serves as an entry point in the Presales TC community, providing opportunities for advancement within the team or country. Potential evolution includes becoming a Senior Inside TC, Team Lead, or Supervisor. In the WW TC community, progression to Expert team member or Senior Country Field TC is achievable. Other moves to different departments, such as Technical Marketing, Product Management, IT, etc., within the company are also possible.

Responsibilities:

  • Provide technical recommendations, direction, and guidance on HP Personal Systems offerings.
  • Respond to and track technical questions from internal or external requestors
  • Present the advantages of HP's Personal Systems products and solutions.
  • Assist sales representatives in responding to customers' requests (RFI, RFP, RFQ).
  • Support sales opportunities with in-depth technical understanding of HP's offerings.
  • Provide support on the status of technical and environmental regulations.
  • Deliver trainings to other departments about Personal Systems products and solutions.
  • Manage technical escalations and provide proactive technical updates to the sales community.
  • Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources. Maintain a high level of service quality and total customer experience (TCE).
  • Ensure a competitive and appropriate level of technical and professional competence.

Knowledge/Skills Required:

  • Advanced proficiency in spoken and written Portuguese and English. Proficiency in another language is advantageous.
  • Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science.
  • Interest in computer technologies, hardware, operating systems, software, and networking technologies.
  • Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
  • Self-motivated with the ability to operate with minimal tactical direction.
  • Demonstrated motivation to seek knowledge and continuous learning.
  • Typically, 1 year of work experience.

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