Cloud Support Specialist

hace 2 meses


Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, leveraging your expertise in cloud technologies to resolve complex issues and improve our services.

Key Responsibilities
  • Provide technical support to customers through various contact channels, applying advanced troubleshooting techniques to resolve issues and improve customer experience.
  • Drive initiatives to improve support-related processes and customer experience, including creating tutorials, how-to videos, and technical articles.
  • Collaborate with internal teams to improve our services and provide feedback on how to enhance customer support.
  • Continuously learn and develop new technical skills and professional competencies to stay up-to-date with the latest cloud technologies.
  • Act as an interviewer and coach/mentor for new team members.
About the Team

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers and internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.

What We Offer
  • A dynamic and inclusive team culture that values diversity and promotes growth.
  • A flexible work environment that supports work-life balance.
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
Requirements
  • 1+ years of experience with storage architectures and types, content delivery networks, and email/messaging services.
  • Knowledge or experience with system administration, troubleshooting operating systems (Linux and/or Windows), and networking.
  • Ability to communicate effectively in English (written and spoken) within technical and business settings.

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