Cloud Support Specialist
hace 2 meses
We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, leveraging your expertise in cloud technologies to resolve complex issues and improve our services.
Key Responsibilities- Provide technical support to customers through various contact channels, applying advanced troubleshooting techniques to resolve issues and improve customer experience.
- Drive initiatives to improve support-related processes and customer experience, including creating tutorials, how-to videos, and technical articles.
- Collaborate with internal teams to improve our services and provide feedback on how to enhance customer support.
- Continuously learn and develop new technical skills and professional competencies to stay up-to-date with the latest cloud technologies.
- Act as an interviewer and coach/mentor for new team members.
AWS Support Engineering is a customer-facing global organization that provides technical support to our customers and internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.
Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.
What We Offer- A dynamic and inclusive team culture that values diversity and promotes growth.
- A flexible work environment that supports work-life balance.
- Opportunities for career growth and professional development.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- 1+ years of experience with storage architectures and types, content delivery networks, and email/messaging services.
- Knowledge or experience with system administration, troubleshooting operating systems (Linux and/or Windows), and networking.
- Ability to communicate effectively in English (written and spoken) within technical and business settings.
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