Cloud Support Specialist

hace 6 días

Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo
About the Role

Amazon Web Services Mexico S. de R.L. de C.V. is seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, leveraging your expertise in cloud technologies to resolve complex issues and improve customer satisfaction.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers through various contact channels, applying advanced troubleshooting techniques to resolve issues and improve customer experience.
  • Process Improvement: Drive initiatives to improve support-related processes and customer experience, including developing tutorials, how-to videos, technical articles, and trainings.
  • Technical Collaboration: Collaborate with internal AWS teams to provide feedback on how to improve our services and work on critical, complex customer problems that may span multiple AWS services.
  • Continuous Learning: Continuously learn and develop new technical skills and professional competencies to stay up-to-date with the latest cloud technologies.
  • Team Collaboration: Act as an interviewer in hiring processes and coach/mentor new team members to ensure a smooth onboarding experience.
About the Team

Our team is a customer-facing global organization that provides technical support to our customers and internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Why Amazon Web Services?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • Inclusive Team Culture: We embrace our differences and are committed to furthering our culture of inclusion. We have more than thirteen employee-led affinity groups, reaching over 90,000 employees across hundreds of chapters globally.
  • Work/Life Balance: We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
  • Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
Requirements
  • 1+ years of experience with storage architectures and types, as well as content delivery networks and email/messaging services.
  • Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking.
  • Ability to communicate effectively in English (written and spoken) within technical and business settings.
Preferred Qualifications
  • Bachelor's degree in Engineering/Computer Science/Mathematics or related field.
  • Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming), and video compression and delivery (codecs and containers, streaming protocols).
  • Detailed knowledge of storage protocols: iSCSI, NFS, SMB.
  • Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
  • Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript.

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