Cloud Solutions Support Specialist I

hace 7 días

Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

Position Overview
As a Cloud Solutions Support Specialist, you will rapidly acquire knowledge on utilizing various cloud technologies to empower our clients in achieving their goals.

Your Role
You will serve as the Cloud Advocate across AWS offerings, equipping our clients with essential tools and strategies to enhance their presence in global markets.

Key Responsibilities
The DMS role focuses on AWS mobile solutions (Cognito, Device Farm, Pinpoint) and serverless technologies (Lambda, API Gateway, Step Functions). Mobile services and serverless frameworks are among the most rapidly evolving sectors in technology, and we are eager to assist developers in innovating and creating exceptional experiences.

Daily Activities
Your responsibilities as a Cloud Solutions Support Specialist will encompass, but are not limited to, the following tasks:

  • Primarily resolving customer inquiries through various communication channels (telephone, email, and web/live chat), employing advanced troubleshooting methods to deliver customized solutions and collaborating with clients to investigate the root causes of issues.
  • Driving initiatives that enhance support-related processes and improve customer experiences, which may include creating tutorials, how-to videos, technical articles, and training sessions.
  • Utilizing your customer support expertise to provide insights to internal AWS teams on service enhancements, while tackling critical and complex customer challenges that may involve multiple AWS services.
  • Engaging in continuous learning of cutting-edge technologies and developing new technical proficiencies and professional skills.
  • Participating in the hiring process as an interviewer and providing coaching and mentorship to new team members.

Work Schedule
This role requires flexibility to work five days a week (occasionally on weekends) on a rotational basis. Possible schedules may include Sunday - Thursday, Tuesday - Saturday, or Monday - Friday.

About Our Team
AWS Support Engineering is a global customer-facing organization that delivers technical assistance to our clients and internal teams. As a member of our team, you will be at the forefront of transformative technology, operating on a follow-the-sun model.

Why Choose AWS?
Amazon Web Services (AWS) is the most comprehensive and widely adopted cloud platform in the world. We pioneered cloud computing and continue to innovate, which is why clients from successful startups to Global 500 companies rely on our extensive suite of products and services to drive their businesses.

Inclusive Team Culture
At AWS, we celebrate our diversity and are committed to fostering an inclusive culture. We have numerous employee-led affinity groups, engaging over 90,000 employees across various chapters globally. Our innovative benefits and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, reinforce our culture of inclusion.

Work-Life Balance
Our team prioritizes work-life balance. It is not merely about the hours spent at home or work, but about creating a flow that energizes both aspects of your life. We believe that achieving the right balance between personal and professional life is essential for long-term happiness and fulfillment.

Mentorship & Career Development
We are dedicated to supporting new team members. Our team comprises a diverse mix of experience levels and tenures, fostering an environment that values knowledge sharing and mentorship. Senior members provide one-on-one mentoring and constructive code reviews. We are committed to your career growth and strive to assign projects that will help each team member develop into a well-rounded professional.

Basic Qualifications

  • 1+ year of experience with one or more modern programming languages, data structures, algorithms, HTTP, and troubleshooting API calls.
  • Knowledge or experience in system administration and troubleshooting any operating system (Linux and/or Windows) and networking.
  • Effective communication skills in English (written and spoken) within technical and business contexts.

Preferred Qualifications

  • Bachelor's degree in Engineering, Computer Science, Mathematics, or a related field.
  • Understanding of distributed computing environments.
  • Exposure to serverless technologies such as Lambda, API Gateway, AWS IoT, or mobile and messaging technologies, or AI-related technologies.
  • Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
  • Experience in scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.

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