Cloud Support Specialist

hace 1 semana


Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, helping them to resolve issues and improve their experience with our cloud services.

Key Responsibilities
  • Provide technical support to customers through various contact channels, including telephone, email, and web/live chat.
  • Apply advanced troubleshooting techniques to resolve complex customer issues and provide tailored solutions.
  • Drive initiatives to improve support-related processes and customer experience, including creating tutorials, how-to videos, and technical articles.
  • Collaborate with internal AWS teams to improve our services and provide feedback on customer support experiences.
  • Continuously learn and develop new technical skills and professional competencies.
  • Act as an interviewer and coach/mentor for new team members.
About the Team

Our team is a customer-facing global organization that provides technical support to our customers and internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.

What We Offer
  • A dynamic and inclusive team culture that values diversity and innovation.
  • A comprehensive benefits package, including flexible working hours and a focus on work-life balance.
  • Opportunities for career growth and professional development, including mentorship and training programs.
Requirements
  • 1+ year of experience with modern programming languages, data structures, algorithms, HTTP, and troubleshooting API calls.
  • Knowledge or experience with system administration, troubleshooting operating systems (Linux and/or Windows), and networking.
  • Ability to communicate effectively in English (written and spoken) within technical and business settings.

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