Customer Service Representative
hace 2 días
About the Role
We are seeking a Customer Service Representative to join our team at Kyndryl. As a Customer Service Representative, you will be the face and voice of our company, helping customers solve their problems every day.
Key Responsibilities
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve customer issues in a timely and professional manner
- Work with back-office teams to handle escalations and resolve complex customer issues
- Develop and maintain knowledge of our products and services to provide accurate and helpful information to customers
Requirements
- Knowledge of Windows, Mac, or Linux operating systems
- Support help desk knowledge and experience
- Troubleshooting and problem-solving skills
- Customer support knowledge and experience
- Active listener with flexibility to modify approach and adapt to customer needs
What We Offer
At Kyndryl, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation and benefits package. If you are a customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
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