Customer Service Representative

hace 4 semanas


Ciudad de México, Ciudad de México Ria A tiempo completo

Ria Money Transfer is a leading global money transfer company and a division of Euronet Worldwide. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences.

Our Customer Service Representative will handle a high volume of inbound or outbound calls, listening to clients to understand their needs, addressing questions or complaints, and providing accurate and efficient responses. Aligning to our organizational culture, values, and policies.

**Responsibilities**

Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.

Building lasting relationships with customers and other team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed department metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that suit client needs better.

**Qualifications**

High school diploma or equivalent. More education or experience may be preferred.

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Understanding of company products, services, and policies.

Proficiency with computers and strong typing skills.

Fluency in multiple languages may be desired.

Schedule availability.



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