Customer Service Advocate

hace 2 semanas


Saltillo, Coahuila de Zaragoza, México Motion Industries (Mot) A tiempo completo

About the Role

Motion Industries (Mot) is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will play a vital role in delivering exceptional service and support to our clients.

Job Responsibilities

  • You will be responsible for handling incoming customer inquiries, providing quotes, and processing orders with accuracy and efficiency.
  • Influencing gross profit through negotiations and adjusting pricing to meet customer demands while maximizing profit for Mot.
  • BUILDING STRONG CUSTOMER RELATIONSHIPS by relating to customers and driving process improvements.
  • Ensuring appropriate inventory levels are maintained for customers by ordering items as needed.
  • Making informed decisions on shipping methods to ensure timely delivery.
  • Collaborating with Account Representatives to guarantee customer satisfaction.
  • Expediting backorders, preparing orders for shipment, and handling customer returns when necessary.

Requirements

  • A high school diploma or GED, along with 0-3 years of related experience or an equivalent combination.
  • Strong communication skills, including written, verbal, and listening abilities.
  • The ability to multitask, manage time effectively, and possess product knowledge.

Benefits

Mot offers an excellent benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

EEO Statement

Motion Industries conducts business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, or any other protected characteristic.



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