Customer Service Liaison
hace 1 semana
Job Description:
We are seeking a highly skilled Customer Service Liaison to join our team at WestRock. In this role, you will serve as the primary point of contact between our corporate accounts and strategic regional accounts.
Responsibilities:
- Provide specialized support to designated customers by acting as a liaison between Smurfit Westrock plants and customer locations
- Utilize a value-based selling approach to engage Smurfit Westrock resources at designated locations to ensure customer critical business issues/needs are met
- Serve as a key liaison between Smurfit Westrock and customers to support supplier plants in improving overall customer service
- Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting customer needs
- Ensure customer needs are met while aligning with MD business objectives
- Assist with budget development and management cross-functionally with Sales and Financial Managers
- Develop an understanding of customers' market landscape to proactively identify areas of opportunities to add additional value, improve efficiency, and provide training for customer manufacturing lines
- Manage both internal and external customer relationships, providing value-added sales and service support solutions to deliver ongoing value
- Complete and develop Opportunity Plans that are in support of and align with Corporate Account's Key Account Profiles (KAP's)
- Partner with production, manufacturing, and account team to ensure customer needs are properly communicated
Requirements:
- Bachelor's degree preferred
- 2-3 years of experience in corrugated sales preferred
- 5+ years of related experience in sales, project management, and/or technical training
- Possess a broad understanding of different types of equipment, and technical and packaging capabilities related to the packaging industry
- Proven experience with packaging systems
- Demonstrated sales competence and business acumen
- Ability to provide clarity to complex problems and develop long-term solutions
- Ability to manage multiple accounts and deadlines and interact effectively with people from varying functions and levels
- Possess effective leadership qualities and insightful business judgment
- Excellent computer skills including Word, Excel and PowerPoint
- Excellent written and verbal communication skills
What We Offer:
- A competitive salary of $80,000 - $110,000 per year, commensurate with experience
- Comprehensive training with numerous learning and development opportunities
- An attractive benefits package includes medical, dental, vision, life insurance, 401k with match, and more
- A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work
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