Customer Service Representative
hace 2 meses
**Job Summary:**
We are seeking a skilled Customer Service Representative to join our team at Md Medical Group. As a key member of our contact center, you will play a crucial role in providing exceptional customer service to our patients./p>
**Responsibilities:**
- Handle customer inquiries via phone with professionalism and empathy
- Research and resolve patient complaints in a timely and effective manner
- Provide patients with accurate product and service information
- Identify and escalate priority issues
- Route calls to the appropriate resource as needed
**Requirements:**
- High school diploma or equivalent
- Proven experience in a call center environment
- Excellent verbal and written communication skills in English
- Ability to work in a fast-paced environment and meet productivity standards
**What We Offer:**
Full-time and part-time options available, with a competitive salary of $15,000.00 per month and a range of benefits including free parking, the option for an indefinite contract, a referral program, and life insurance./p>
**Location:**
Remote hybrid work arrangement in 66270, San Pedro Garza García, N. L./p>
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