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Principal Customer Success Strategist
hace 1 mes
BMC Software, Inc. is seeking a highly skilled Principal Customer Success Strategist to join our team. As a key member of our Customer Success organization, you will play a critical role in driving business growth and customer satisfaction.
Key Responsibilities- Lead the customer success motion for strategic accounts, ensuring their success through adoption of Autonomous Digital Enterprise solutions.
- Help customers optimize the value of BMC technologies by taking them through the customer success framework, including onboarding, lifecycle engagement, adoption maturity, and acceleration plays.
- Forge strong relationships with customers and become the voice of their needs within BMC, collecting product, solution, and experience feedback to share with our product organization and influence enhancements and long-term roadmap priorities.
- Contribute to a culture of innovation and continuous learning, staying up-to-date with industry trends and best practices to drive business growth and customer satisfaction.
- Ability to live and breathe BMC's values every day.
- Strong executive presence with the ability to convey complex technical and functional scenarios in simple models and business speak.
- Experience navigating customer organizational structures to identify and build relationships with executives and partners.
BMC Software, Inc. is a global leader in digital transformation, helping customers become Autonomous Digital Enterprises. Our culture is built around our people, and we strive to create a workplace where everyone can thrive. We are committed to equal opportunity employment and welcome diverse backgrounds and experiences.
