Customer Success Manager
hace 1 mes
Nasdaq is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining effective long-term relationships with our senior-level decision makers and influencers at assigned customer accounts.
Key Responsibilities:
- Develop and execute strategies to increase revenue spend per account
- Conduct regular status and strategy meetings with customer senior management to understand their needs and link them to our product/service strategies
- Drive client meetings to utilize, strategize, and exhaust all available information
- Proactively reach out to accounts to ensure there are no retention risks/losses
- Provide information about our products and services by raising their profile with customers through face-to-face presentations and phone conversations
- Enhance depth and breadth of knowledge and strengthen client relationships through attending professional meetings, seminars, and industry conferences
- Take ownership of problem resolution if customer issues cannot be solved through normal channels
Requirements:
- Bachelor's Degree, MBA, MSc, or similar qualification
- At least 10 years of experience working in the Financial, Banking, Fintech, or IT sectors within Customer Success, Relationship Management, Account Management, or Client Facing
- Strong Client Facing and Relationship skills
- Finance and/or Capital Markets Background
- Experience working with US, Canada, or Global Clients/Accounts
About Us:
Come as You Are
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