Customer Service Agent for Operations Americas
hace 4 días
About OTS Globe
OTS Globe is a leading provider of Tourism Services with a strong presence in the Americas. We are committed to delivering exceptional experiences to our clients and partners.
Job Description
We are seeking an experienced Customer Service Agent to join our team in Mexico. As an Operations Americas Agent, you will be responsible for providing top-notch customer service to our clients, suppliers, and tour operators.
Main Responsibilities:
- Customer Requests: Respond promptly to general requests from clients and tour operators, ensuring timely resolution and satisfaction.
- Incident Resolution: Diagnose and resolve issues efficiently, using effective communication and problem-solving skills.
- Issue Tracking: Monitor and track escalated issues, keeping clients informed through regular updates.
- Information Research: Utilize available resources to respond to client inquiries, providing accurate and helpful information.
- Supplier Communication: Maintain positive relationships with suppliers and hotels, addressing queries and clarifications promptly.
- Post-Trip Support: Provide offline support to customers, addressing post-trip requests through our tools.
- Emergency Management: Manage emergency situations effectively, responding promptly to phone and email inquiries.
Requirements:
- Experience: Minimum 1 year of experience in a similar position, preferably in tourism or customer service.
- Negotiation Skills: Possess negotiation abilities, with a patient and customer-oriented approach.
- Communication Skills: Excellent verbal and written communication skills, with a proactive listening attitude.
- Problem-Solving: Ability to work under pressure, with a focus on efficient problem-solving.
- Languages: Fluency in Spanish, English, and Portuguese (written and spoken). Additional languages are a plus.
Salary: The estimated annual salary for this role is approximately $40,000 - $60,000 USD, depending on experience and qualifications.
-
Operations Agent
hace 1 semana
Cancún, Quintana Roo, México OTS Globe A tiempo completoAbout OTS GlobeWe are a dynamic and growing company specializing in global operations, seeking an experienced Operations Agent to join our team in Mexico.Job SummaryThis role is responsible for coordinating and managing client requests, incidents, and inquiries from various stakeholders, including clients, suppliers, and tour operators. As an Operations...
-
Operations and Service Coordinator for Americas
hace 4 días
Cancún, Quintana Roo, México OTS Globe A tiempo completoAbout OTS Globe">OTS Globe is a leading hotel trading company based in Switzerland with operations in 19 countries across the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf, and Mexico's Caribbean Coast.">We provide hotel products combined with advanced technological solutions. Our portfolio contains over 10,000...
-
Operations Americas Representative
hace 2 semanas
Cancún, Quintana Roo, México OTS Globe A tiempo completoKey ResponsibilitiesWe are seeking a highly skilled Operations Americas Agent to join our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible for coordinating and managing incidents, questions and requirements from our clients, suppliers as well as from our end clients, Tour Operators.Main Responsibilities:Incident...
-
Operations Americas Agent
hace 1 mes
Cancún, Quintana Roo, México OTS Globe A tiempo completoOTSGlobeOTSGlobe is a leading hotel trading company based in Switzerland, operating in 19 countries and 65 destinations in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf, and Mexico's Caribbean Coast.We provide hotel products combined with advanced and flexible technological solutions.Our portfolio...
-
Operations Americas Representative
hace 4 semanas
Cancún, Quintana Roo, México OTS Globe A tiempo completoAbout the Role:We are seeking an Operations Americas Agent to collaborate with our OTS Globe team in Mexico. As an Operations Americas Agent, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main Responsibilities:Attend to general requests from...
-
Operations Americas Representative
hace 4 semanas
Cancún, Quintana Roo, México OTS Globe A tiempo completoJob Title: Operations Americas RepresentativeWe are seeking a skilled Operations Americas Representative to join our OTS Globe team in Mexico. As an Operations Americas Representative, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.Main...
-
Service Operations Supervisor
hace 4 semanas
Cancún, Quintana Roo, México Kone A tiempo completoService Operations SupervisorAt KONE, we are seeking a highly skilled Service Operations Supervisor to join our team. As a key member of our maintenance team, you will be responsible for ensuring the highest level of customer satisfaction through quality of service and precise communication.Key Responsibilities:Accountable for customer satisfaction through...
-
Operations and Service Coordinator for Latin America
hace 3 horas
Cancún, Quintana Roo, México Ots Globe A tiempo completoWe are looking for a highly skilled Operations and Service Coordinator to join our OTS Globe team in Mexico. As an experienced professional, you will be responsible for coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.**Main Responsibilities:**We require someone with attention to...
-
Customer Service Representative
hace 5 días
Cancún, Quintana Roo, México Gbs México A tiempo completoGbs México is an international company with a strong presence in customer service and vacation package sales. With over 10 years of experience working with prestigious brands, we are seeking a passionate and skilled Executive Service Agent to join our team.As an Executive Service Agent, you will be responsible for personalizing and solving client requests...
-
Operations Agent for OTS Globe Mexico
hace 2 días
Cancún, Quintana Roo, México OTS Globe A tiempo completoWe are seeking an experienced Operations Agent to join our team in Mexico. The ideal candidate will be responsible for coordinating and managing incidents, questions, and requirements from clients, suppliers, and tour operators.Main Responsibilities:Attend to general requests from clients/tour operators, prioritize and solve them or coordinate with other...
-
Guest Service Agent
hace 4 semanas
Cancún, Quintana Roo, México Marriott International, Inc A tiempo completo**Job Summary**We are seeking a skilled Guest Service Agent to join our team at Marriott International, Inc. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.**Key Responsibilities**Provide warm and welcoming service to guests, responding to...
-
Operations and Customer Service Specialist
hace 6 días
Cancún, Quintana Roo, México OTS Globe A tiempo completoAbout OTS Globe">We are a leading provider of travel services, committed to delivering exceptional experiences for our clients and partners. Our team is dedicated to excellence in customer service, ensuring that every interaction meets the highest standards.
-
Operations Americas Representative
hace 4 semanas
Cancún, Quintana Roo, México Ots Globe A tiempo completoWe are seeking an Operations Americas Representative to coordinate and manage incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.**Key Responsibilities:**• Receive and prioritize customer inquiries via mail and phone, resolving issues or coordinating with other departments as needed.• Ensure customer...
-
Customer Service Hostess
hace 2 horas
Cancún, Quintana Roo, México Marriott International, Inc A tiempo completoWe are seeking a Customer Service Hostess to join our team at the JW Marriott Cancun Resort & Spa.Job SummaryThe Customer Service Hostess will be responsible for providing exceptional customer service to guests, processing payments, and maintaining a clean and organized workspace.ResponsibilitiesProvide warm and welcoming service to guests, ensuring their...
-
Customer Service Representative
hace 4 semanas
Cancún, Quintana Roo, México Regus A tiempo completo**About the Role**We're looking for a highly skilled Customer Service Representative to join our team at Regus Convention Center in Cancun. As a Community Associate, you'll be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.**Key Responsibilities**• Manage multiple tasks and priorities to...
-
Service Technician
hace 3 semanas
Cancún, Quintana Roo, México Solenis A tiempo completoCustomer Service RepresentativeAt Solenis, we are seeking a Customer Service Representative to join our team. In this role, you will be responsible for meeting with customers to discuss their needs and provide solutions.You will have the opportunity to work with customers at all levels, from sales to operations, to ensure that all work is performed to the...
-
Airport Operations Manager
hace 4 semanas
Cancún, Quintana Roo, México Air Canada A tiempo completo**Airport Operations Manager**At Air Canada, we're looking for a skilled Airport Operations Manager to oversee the daily operations of our Cancun Airport station. As a key member of our team, you'll be responsible for ensuring safe and secure service, as well as promoting a customer-oriented culture.**Key Responsibilities:**Supervise daily operations,...
-
Customer Service Representative
hace 2 semanas
Cancún, Quintana Roo, México Adriascan A tiempo completoWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at AdriaScan. As a global provider of passport/ID scanning solutions, we serve over 2,500 customers across more than 110 countries worldwide.The successful candidate will be responsible for ensuring top-notch customer satisfaction by providing first-level...
-
Customer Service Ambassador
hace 22 horas
Cancún, Quintana Roo, México Marriott International, Inc A tiempo completoAbout UsMarriott International, Inc. is a leading hospitality company with a portfolio of 30 brands and over 7,000 properties worldwide.Job DescriptionWe are seeking a talented and customer-focused individual to join our team as a Customer Service Ambassador in our hotel operations.As a Customer Service Ambassador, you will be responsible for delivering...
-
Customer Service Representative
hace 4 semanas
Cancún, Quintana Roo, México Hotelbeds A tiempo completoRole OverviewAt HBX Group, we're seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key member of our Contact Center, you'll play a vital role in delivering exceptional customer experiences and ensuring the highest levels of satisfaction for our clients.Key ResponsibilitiesEngage with clients in a professional...