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Customer Service Agent for Operations Americas
hace 1 mes
About OTS Globe
OTS Globe is a leading provider of Tourism Services with a strong presence in the Americas. We are committed to delivering exceptional experiences to our clients and partners.
Job Description
We are seeking an experienced Customer Service Agent to join our team in Mexico. As an Operations Americas Agent, you will be responsible for providing top-notch customer service to our clients, suppliers, and tour operators.
Main Responsibilities:
- Customer Requests: Respond promptly to general requests from clients and tour operators, ensuring timely resolution and satisfaction.
- Incident Resolution: Diagnose and resolve issues efficiently, using effective communication and problem-solving skills.
- Issue Tracking: Monitor and track escalated issues, keeping clients informed through regular updates.
- Information Research: Utilize available resources to respond to client inquiries, providing accurate and helpful information.
- Supplier Communication: Maintain positive relationships with suppliers and hotels, addressing queries and clarifications promptly.
- Post-Trip Support: Provide offline support to customers, addressing post-trip requests through our tools.
- Emergency Management: Manage emergency situations effectively, responding promptly to phone and email inquiries.
Requirements:
- Experience: Minimum 1 year of experience in a similar position, preferably in tourism or customer service.
- Negotiation Skills: Possess negotiation abilities, with a patient and customer-oriented approach.
- Communication Skills: Excellent verbal and written communication skills, with a proactive listening attitude.
- Problem-Solving: Ability to work under pressure, with a focus on efficient problem-solving.
- Languages: Fluency in Spanish, English, and Portuguese (written and spoken). Additional languages are a plus.
Salary: The estimated annual salary for this role is approximately $40,000 - $60,000 USD, depending on experience and qualifications.
