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Residential Services Director
hace 2 meses
Job Summary
The Residential Services Director is responsible for the implementation and execution of the residential services program at Twin Dolphin. This role requires a strong leader who can develop and implement policies and procedures, manage staff, and ensure personalized services are delivered to homeowners.
Key Responsibilities
- Program Development and Execution
Develop and implement the residential services program based on homeowner preferences and needs.
Operations ManagementManage the day-to-day operations of the residential services program, including staffing, budgeting, and pricing strategies.
Staff ManagementCoordinate the responsibilities and daily duties of the residential management, housekeeping, maintenance, and IT departments.
Financial ManagementProduce and achieve the annual budget, monitor monthly revenue and expenses, and collaborate with departmental leadership to determine the best use of residential services resources.
Customer ServiceAddress homeowner comments and resolve their requests promptly, ensuring personalized services are delivered based on recorded homeowner preferences.
Relationship BuildingFoster synergic relationships among operational entities within the Twin Dolphin community.
Compliance and GovernanceComply with and promote Twin Dolphin's mission, values, rules, regulations, standard operating procedures, grooming standards, and confidentiality policies.
Qualifications
- Experience
At least 5 years of experience in luxury residential management, guest service, housekeeping, maintenance, management operations, or a related professional area.
Leadership ExperienceAt least 3 years of experience in a related director or senior leadership role.
EducationBachelor's Degree in Business Administration, Hotel Management, or a related field is preferred.
Language SkillsMust be proficient in oral and written English and Spanish.
Competencies
- Strategic Thinking
- Decision Making
- Planning and Organizing
- Adaptability
- Leadership
- Proactivity
- Effective Communication
- Focus on Results and Quality
