Refrigeration Service Professional
hace 4 semanas
True Manufacturing, a renowned global refrigeration manufacturer, has earned the esteemed title of Best in Class for 15 consecutive years. We are currently seeking an exceptional Refrigeration Service Professional to join our team at our Monterrey office, where you will play a pivotal role in providing phone support for our products.
Job Summary
We are looking for a highly skilled and experienced professional who possesses excellent customer service skills and is proficient in both English and Spanish. The ideal candidate will have a strong technical background, with a certificate from a reputable educational institution and a minimum of 7 years of related experience. Additionally, they should have completed refrigeration technical training and possess an EPA license.
Duties and Responsibilities
- Create or assist in creating detailed repair instructions and product advisements.
- Conduct factory and field technical service training.
- Present to groups of all sizes.
- Review and write reports on new products related to service concerns or potential service concerns.
- Provide exceptional internal and external customer service.
- Support a cross-functional team environment as you work on various projects that could touch many departments.
- Occasional travel may be required.
- Regular and reliable attendance in the office is mandatory.
Requirements
- Certificate from college, technical school, or other educational program.
- Seven or more years of related experience required.
- Bilingual in English and Spanish.
- Completed refrigeration technical training and EPA license.
- Professional, friendly, and possess strong communication skills (both verbally and in writing).
- Customer service oriented.
- Must be reliable and honest.
- In good standing with manager regarding reliability and independent working.
- Very good understanding of True's policies and procedures.
Compensation Package
The estimated annual salary for this position is between $320,000.00 and $620,000.00 per year, offering a competitive compensation package that reflects your skills and experience.
Relocation
Please note that relocation to Monterrey, N. L. before starting work is mandatory.
Work Location
This is an in-person work opportunity, requiring regular attendance in the office.
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