Customer Support and Technical Services Professional

hace 2 días


Monterrey, Nuevo León, México Epicor A tiempo completo
Job Summary

Epicor is seeking a highly skilled Customer Support and Technical Services Professional to provide exceptional customer service and technical support to clients across the globe.

About Epicor

We are a global company that provides business software solutions to manufacturers and distributors. Our commitment to teamwork, innovation, and continuous learning drives our success.

Key Responsibilities
  • Engage with clients to perform remote testing, support, and troubleshoot technical issues.
  • Maintain high Service Quality levels and ensure timely resolution of all issues.
  • Participate in relevant Epicor product training courses aligned with our certification scheme.
Requirements
  • Proficiency in English (written and spoken).
  • Technical experience or ability to demonstrate technical aptitude.
  • Credit Card hardware and processing experience preferred.
  • Distribution knowledge a plus.
  • Third party integration experience a plus.
  • Detail oriented.
  • Independent learner.
Estimated Salary: $60,000 - $80,000 per yearBenefits
  • Comprehensive benefits package.
  • Opportunity for professional growth and development.
  • Collaborative and inclusive work environment.


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