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Sr. Ownership Experience Specialist Bilingual Expert
hace 1 mes
This role is responsible for providing exceptional customer service to Marriott Vacations Worldwide owners, ensuring a seamless vacation experience.
About the Job:- Answer incoming telephone calls and correspondence from owners in a friendly and efficient manner.
- Represent Marriott Vacations Worldwide as an expert in all aspects of the company's product, usage, and resort information.
- Develop proactive responses to owner issues based on trend analysis and identification of root cause.
- Initiate projects that support the elimination of complaints.
- Provide personalized support to owners, addressing their concerns and resolving issues promptly.
- Maintain accurate records of interactions with owners, using Standard Operating Procedures as a guide.
- Work collaboratively with colleagues to achieve departmental goals and objectives.
- Stay up-to-date with company policies, procedures, and products to provide expert advice to owners.
- Contribute to the development of training programs to enhance the skills of colleagues.
- Bachelor's degree or equivalent experience.
- Minimum 1 year of experience as a Vacation Ownership Advisor.
- Bilingual fluency in English and Spanish (oral and written).
- Proficiency in Microsoft Office applications, particularly Excel and Word.
- Demonstrated ability to work in a fast-paced environment, handling multiple priorities simultaneously.
This role requires a neat, professional appearance and a people-oriented personality. Ability to work under pressure, goal-oriented, team player, with excellent communication and interpersonal skills.
Compensation:The estimated salary for this position is $55,000 - $65,000 per annum, depending on location and experience.
