Technical Solutions Expert
hace 3 semanas
About Us
We are a global leader in IT infrastructure services, serving Fortune 100 clients with state-of-the-art resources. Our mission is to design, build, manage, and modernize technology systems that meet the world's needs.
Your Role
We're seeking an experienced Technical Support specialist to join our elite team. As a key member of our technical staff, you'll provide exceptional support, troubleshooting complex equipment, software, and systems to ensure seamless client experiences.
Key Responsibilities
- Determine and resolve desktop hardware and software issues using technical expertise and available resources
- Perform installs, moves, adds, and changes (IMAC) activities
- Data backup and restore for select accounts
Requirements
- 0-3 years of experience in Customer Service or Technical Support
- Experience with Cisco Nexus and IOS technologies
- Experience with F5 ASM and LTM configuration and troubleshooting
Preferred Qualifications
- Cisco certified
- Experience with network automation/scripting
What We Offer
We provide comprehensive benefits, employee learning programs, and opportunities for growth and development. Our company-wide volunteering and giving platform supports charitable causes. A salary range of $40,000 - $70,000 per annum reflects your value as a Technical Support specialist.
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