Technical Product Claims Specialist

hace 3 días


Ecatepec de Morelos, México Upm A tiempo completo

Company Overview
UPM Raflatac is a leading provider of labeling solutions, committed to creating a future beyond fossils. Our purpose is impactful and transformative.

Salary
The estimated annual salary for this role is around $80,000-$120,000, depending on experience and qualifications.

Job Description

We are seeking a skilled Application Specialist in Mexico City, Mexico to manage daily claim activities, respond promptly to sales/customers regarding product defects or performance issues, and review test results of claimed defects. The specialist will also classify short claims, enter and verify data in ICS, handle claim samples and documents, and report claims.

Responsibilities:

  • Coordinate complaints and remarks
  • Evaluate test results to determine cause and work closely with Coating Quality Engineers on corrective actions
  • FOLLOW UP claim trends and preventive/corrective actions
  • Maintain regular communications back to customers regarding resolution of claims as well as the communication back on any corrective actions
  • Communicate with raw material suppliers on additional performance testing
  • Maintain open communications with Product Development on product deficiency matters
  • Evaluate all customer inquiries and direct to the right team within the company for more detailed and technical answers
  • Customer visits as required

Required Skills and Qualifications

  • You have a university degree in a relevant field, min. 5 years of experience in a similar role or field
  • You have a customer focus
  • You can plan and align activities to see a project through to completion
  • You have experience or knowledge of the packaging or labelling industry
  • You have the capability to train others and transfer knowledge
  • You have experience working in a team setting
  • You are fluent in English and Spanish

Benefits

  • A meaningful job - We create a future beyond fossils
  • A caring community - Our community is built on great team spirit and shared commitment
  • Development opportunities - We offer you great opportunities to learn and grow throughout your career
  • Comprehensive benefit package: UPM's benefit package includes medical, dental and vision insurance, paid time off and a 401(k) retirement plan

Others

This is an exciting opportunity to join our team and make a real difference in the world. If you are interested in this role, please submit your application via the Apply button by December 28, 2024. UPM North America is an Equal Opportunity Employer.


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