Complex Claims Team Leader

hace 3 semanas


Ciudad de México, Ciudad de México AIG A tiempo completo

Job Summary

We are seeking a skilled Team Manager Complex to lead our team of claims experts.

About the Role

The Team Manager Complex will be responsible for managing a team of complex claims adjusters, driving best practice claims handling performance, and ensuring the technical and professional development of their team.

Key Responsibilities

  • Manage the allocation of claims within the team of adjusters
  • Provide technical support and manage performance of team members
  • Keep the Auto Senior Manager informed of key Complex loss developments and trends
  • Execute strategic initiatives within the team
  • Ensure Complex best practice is maintained within the team
  • Drive performance through required criteria
  • Ensure accurate assessment and proactive reserving of claims within agreed service levels
  • Embed the use of balance scorecard/KPIs within the team

Accountabilities

  • Team performance and development
  • Team communication and compliance
  • Effective resolution of Complex level claims
  • Accurate and consistent reserving and financial control of claims
  • Mitigation of indemnity and expense spend
  • Performance management to maximize best practice compliance and minimize lost economic opportunity
  • Personal development and succession planning for team members
  • Compliance with governance standards and regulatory requirements

Requirements

  • People and team management experience
  • Ability to positively influence stakeholders at every level
  • Highly effective communication skills
  • Broad range of leadership competencies
  • Identify and address performance issues within the team

Technical Skills

  • Fully developed specialist knowledge in Auto technical claims topics
  • Strong stakeholder management experience
  • Policy language skills
  • A strong knowledge of legal and regulatory requirements
  • Experience in negotiation, mediation, and arbitration
  • Experience in conducting technical claims audits

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