Technical Support Associate

hace 6 días


Guadalajara, Jalisco, México Teamviewer Gmbh A tiempo completo
Job Overview

We are seeking a skilled Technical Support Associate to join our team at TeamViewer GmbH.

Job Summary

The ideal candidate will provide exceptional customer support, ensuring timely resolution of technical inquiries and issues related to TeamViewer software.

Responsibilities
  • Deliver high-quality technical support via phone, email, or chat, addressing customer inquiries and resolving issues efficiently.
  • Conduct online demonstrations to educate customers on TeamViewer software features and functionality.
  • Identify potential sales opportunities and forward leads to relevant teams for further follow-up.
  • Maintain accurate records of customer interactions and feedback.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1+ year of experience in a high-volume call center or customer support role, preferably with exposure to technical support software.
  • Excellent communication and problem-solving skills, with fluency in English (Mandatory) and French (Mandatory).
  • Prior experience with remote desktop software, such as TeamViewer, is a significant advantage.
Benefits
  • Competitive salary: $55,000 - $65,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, paid time off, and parental leave.
  • Ongoing training and professional development opportunities to enhance technical skills and expertise.
Additional Information

This is a full-time position, offering a dynamic work environment with opportunities for growth and advancement within the company. If you possess a strong passion for delivering exceptional customer support and have a keen interest in technology, we encourage you to apply for this exciting opportunity.



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