Fleet Partner Solution Specialist
hace 1 mes
En Element, trabajamos para hacer una diferencia en la vida de las personas todos los días. Estamos redefiniendo la industria de la gestión de flotas para ser personas primero, y luego negocio – cumpliendo con nuestra promesa de una experiencia de cliente superior. Esto requiere trabajo duro e innovación, y necesitamos personas con mentalidades similares en nuestro equipo.
El Partner Fleet Partner Solution es parte de un equipo multifuncional responsable de la resolución de cualquier requerimiento operativo del cliente, proponiendo mejoras en procesos alineados a la Compliance y Políticas del cliente, asegurando un desempeño operativo sostenible y planes de acción cuando sea requerido.
Actividades:
- Manejo del producto completo desde una perspectiva de operaciones para resolver cualquier requerimiento de los clientes estratégicos (gestionados a través de los gerentes de flotilla) asignados a su portafolio con un seguimiento extraordinario.
- Creación, análisis y presentación de reportes operativos con métricas de desempeño de los clientes (periodicidad mensual).
- Resolución y escalación en tiempo y forma (con el área de operaciones y/o comercial) de cualquier situación que comprometa la relación de negocio y trabajar en conjunto con el In-Plant (si aplica) y áreas operativas de Element.
- Mantener una relación ejecutiva, constante y proactiva con los clientes asignados en su portafolio, y con las áreas de Element; logrando incrementar la resolución de situaciones operativas durante el primer contacto (FTR).
Calificaciones
-Educación y Experiencia
- Licenciatura, preferentemente en Admin. De Empresas, Industria de la hospitalidad o Ingeniería (titulado).
- Bilingüe: Español / Inglés.
- Al menos 3 años de experiencia en Servicio a Clientes (Preferentemente en modalidad de manejo de Portafolio de Clientes, KAM o puesto Similar).
- Experiencia en Leasing (Preferentemente de Vehículos).
- Disponibilidad para Viajar.
- Conducción de Vehículos ligeros.
-Conocimientos y Competencias
Fuertes habilidades de Liderazgo (formal o informal).
Excelente comunicación verbal y escrita.
Abierto al cambio con enfoque en soluciones; en ocasiones con información parcial.
Toma de decisión bajo presión con análisis de riesgo.
Excelente seguimiento a tareas y rápido aprendizaje.
Trabajo en equipo y Cooperación.
¿Qué te ofrece Element?
• Una cultura de innovación, empoderamiento, toma de decisiones y responsabilidad.
• Beneficios de salud y bienestar completos que atienden las necesidades de ti y tu familia y fomentan una cultura de bienestar.
• Beneficios y comodidades adicionales, incluyendo programas de tiempo pagado (vacaciones, licencia médica y días festivos).
Los candidatos deben estar dispuestos a cumplir con un chequeo de antecedentes previo al empleo.
Element Fleet Management y sus subsidiarias propiedad total son un empleador igualitario comprometido con la diversidad, la equidad, la inclusión y el pertenecimiento. Estamos encantados de considerar a todos los candidatos calificados para el empleo sin tener en cuenta la raza, el color, la religión, la identidad de género, la edad, el sexo, la orientación sexual, la discapacidad, el origen nacional, el estatus de aborigen/nativo americano, el estatus de veteranos protegidos o cualquier otro factor legalmente protegido. Los ajustes relacionados con la discapacidad durante el proceso de solicitud y entrevista están disponibles a petición. Si requieres un ajuste con nuestro proceso de contratación por favor envía un correo electrónico a o llama al 55 5018 7100.
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