Payroll Operations Specialist

hace 3 días


Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo
Job Summary

Johnson Controls is seeking a skilled Payroll Operations Specialist to join our HR Service Center team. As a key member of our payroll operations team, you will be responsible for providing timely and accurate support to employees, managers, and HR professionals across the organization.

Main Responsibilities
  1. Assist with payroll and tax-related inquiries, including navigation support for HR Atlas.
  2. Receive and register interactions or cases in the Microsoft Dynamics ticket system, providing resolution and following up on registrations.
  3. Execute tasks under the Service Model SLAs and Key Performance Indicators defined by leadership, ensuring timely and accurate data entry.
  4. Support employees with Paysilps tool enrollment from different payroll systems, including ADP and Meta4.
  5. Route calls to appropriate support owners when service is not provided by HR SSC Work Number, Help Desk, etc.

Requirements

  • Desirable working experience in HR Service Centers or Payroll areas.
  • High English proficiency (written and spoken), capable of delivering presentations and coordinating work teams.
  • Excellent oral and written communication skills and interpersonal skills.
  • Ability to work in multiple activities and systems successfully and simultaneously.
  • High customer service orientation.
  • Analytical thinking skills.


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